versaSRS - Features & Modules
Features & Modules A Swiss Army Knife For Your Busines
It's no wonder our customers simply call it "versa".
The Solution For Now

versaSRS is a feature-rich and flexible Business Management Solution for work request management, auditable email communications, workflows, CRM and another 20+ modules

Efficiency Across Business

Businesses are constantly trying to find more efficient ways to manage and measure processes.

An effective Request, Workflow and CRM Solution is a critical success factor for every organisation.

The versaSRS framework, adaptability and design enables companies to implement the solution for business processes which cover a wide range of areas, catering for virtually any process which requires comprehensive management and communications tracking.

Providing a wide range of modules is where versaSRS excels.

Map, Track & Measure
  • Map processes that aren't visbile within your business
  • Add Governance and Standardisation to your workflows
  • Ensure Organisation continuity
  • Improve Service Delivery Times
  • Increase Employee and Customer satisfaction
  • Report on time taken to improve productivity and better manage resources
Click on the links below to view just a few features:
Core Modules

Case Management

The core module to manage and categorise emails, requests, incidents, enquiries, risks or even sales opportunities.


Easily create Tasks within Cases and assign to groups or individuals, providing Due Date.

Approvals Engine

Turn Tasks into actionable approvals with assigned Due Date and Escalations.


Turn Tasks into actionable sequential Workflows with governed Due Dates.

Form Builder

Create electronic forms such as surveys, application forms, new starter forms and create Cases and Workflows automatically.

Document Management System

Use versaSRS as your centralised Document Library for business critical information.


Optionally use the Time & Billing tab within Cases and Tasks for reporting or timesheets.

Event Management

Log and Broadcast Events to versaSRS users, staff and customers via the Customer Portal.


versaSRS includes a Customer Relationship Management module with extended integration with any Global Address List.

Knowledge Base

KB Articles can be easily accessed by employees and customers quickly to find answers to common problems.

Scheduled Cases

Scheduled automated case creation using templates with due dates, tasks, workflows and escalations.

Calendar View

View all assigned work in a classic Calendar View with details and info a mouse hover away.

* Modules are dependent on which Edition of versaSRS is installed. To compare Editions please click here.

Business Benefits

Dashboard Views

Use Business-Specific Management, Team or User Dashboards to streamline daily activities, reports and priorities.


Flexible architecture allows for greater customization and business specific rules and data fields.

Email Communications

Eliminate the risk of group and personal mailboxes for business processes. versaSRS converts emails into database records and outgoing communications are logged ensuring nothing is lost again.

Customer Self-Service Portal

Give your staff and/or customers the ability to view the status of their requests 24x7, raise a new request and search the Knowledge Base to find answers to issues, reducing the number of incoming requests.

Template Responses

Utilise a business-tailored template library of responses to enable quick handling and turnaround time.

Contracts Management

Create, track and monitor contracts & agreements linked to the built-in CRM.

Mobile Workforce

Use versaSRSLite for staff and customer access to requests on tablets and smartphones.

SLA Routing Rules

Create business rules to route inbound emails to a specific team and set properties such as Due Date.

Multi Tenancy *

Create as many Teams as you need to support other Business Units, Business Processes or Customers.

Reports, Metrics and KPIs

With a wealth of data at your fingertips, measuring performance has never been easier.

Extended Auditing *

Log all user activity against a Case comprehensively in chronological order. Compliance with SAP and SOX.

Immediate ROI & Cost Savings

Reduce operating costs and realise savings immediately.

* Modules are dependent on which Edition of versaSRS is installed. To compare Editions please click here.

+ More

Extended Security Model

Provide read-only access to certain users, for example supervisors or managers.

versaSRS Boost *

Optimise versaSRS performance with a customised fine-tuning package.

Worksheet Module

Attach Excel spreadsheets to Cases and insert Case data into a spreadsheet.

Prioritisation, Escalations & Notifications

Ensure deadlines are always met via Due Date and SLA breach email notifications.

One-Click Case Creation

Create Cases with one click to apply templates with workflows, assets, forms and tasks.

Extra Capability

Build your own business-specific Apps using the versaSRS API.

* Modules are dependent on which Edition of versaSRS is installed. To compare Editions please click here.

Whether you are managing customers, employees, suppliers, business processes, projects, assets or sales leads, versaSRS is designed to help your organisation grow & run more efficiently.
A Genuine Enterprise Level Service Management Solution

With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors.

  • Processing 65,000 cases on average per month
  • Servicing over 100,000 employees and customers globally
  • Transactions in excess of 1,000,000 per month
  • Reducing average case resolution to 2 Days
  • Saving valuable Time and Money
  • ... and achieving this for ONE versaSRS customer 24/7 for the last 10 years.
Three Flavours To Suit Your Needs


Perfect for simple request management & CRM.

An affordable, entry-level solution to manage requests and incidents to provide a feature rich business management system. Starter contains the core Case/Incident/Request Module, plus many other modules such as CRM, Reporting, Knowledge Base, Document Manager, Events & Templates.

1 Business Unit

5-10 Licensed Users

27 Modules

Compare Editions


Ideal for business and asset management.

Pro delivers both Case/Incident/Request and Problem Management. Typically used across business to manage both customer service requests and internal business processes. Pro includes Incident, Problem & Asset Management as well as the Assets Scanning Module (100 nodes included).

5 Business Units

5-50 Licensed Users

38 Modules

Compare Editions


For organisations needing managed workflows.

For companies requiring the full Enterprise suite, this edition is ideally suited to large corporations and includes Incident, Problem, Change & Asset Management. CMDB, Assets Scanning (500 nodes included) and 30 modules, including the Archiver. Unlimited Queues are included.

Unlimited Business Units

5-Unlimited Licensed Users

48 Modules

Compare Editions
How to Contact Us

If you have any queries about versaSRS, please contact us:

Contact Us
  • VersaDev Software Solutions Pty Ltd
  • Level 1, 12 Gilles Street, Adelaide, South Australia 5000
  • Tel: +61 8 8463 1914