Release Date: 25.11.22

versaSRS

• Security update fixes a critical vulnerability allowing Users without Administrative privileges access to modules they have been specifically restricted from accessing.
• Fixed issue of versaForms not saving data when Contact Lookup control used in a form.
• Greatly expanded on viewable areas for Guest Administrator while ensuring access restricted to Read-Only.
• Improved security for versaSRSWebServices.
• Fixed error occurring for Routing Rules 'Move To' option when user has not entered a value.

Release Date: 14.06.22

versaSRS

• Ability to Share records between versaSRS teams and allow for edits to be performed.
• Allow for separate purchasing of versaForms (Form Builder tool) for non-Enterprise licensed Users.
• Improved support for external resources within versaSRS while mitigating security risks from cross-site script (XSS) injection.
• Fixed bug causing incorrect user to be recorded in Case audit log.
• New Configuration settings:
• Control whether processed email headers are saved in the database or not.
• Turn off the versaSRSMailIn email tracking features.
• Ability to export Reports in CSV format.
• Updated full-text search to prevent error encountered by some users.
• Fixed a bug caused via extended XML logging that was setting the SiteID incorrectly for logged Cases.
• Improved Routing Rules allow for processing of multiple "FROM" email addresses.
• versaSRS_Profile cookie now set on client side when MFA enabled.
• Fixed bug allowing "Logon Panel" to be accessible even though "EnabledFormsLogon" is disabled.
• Updated functionality for scheduling tasks in a workflow.
• Improved security through support for OAuth2 authentication.
• Fixed bug causing icons in left navigation sidebar to disappear after extended login.
• Updated versaForms:
• Supports survey creation.
• Restrict authoring access on a per Form & User basis.
• Additional controls available: Captcha, JSON Data, Contact Lookup, Button.
• Support for Custom scripts added for Manage versaAssets window.
• Fixed several identified spelling errors.
• Updated support for email protocols when sending mail.
• Improved System Messages alert format and functionality.
• Fixed issues identified in several Standard Reports.
• New Styling for Record listing view.

SRSConnect

• Fixed issues causing versaForms to display incorrectly when submission date is set to null.
• An alert message will now display when browser window cannot be closed due to built-in browser security.

versaChat

• versaChat interface changes in versaSRS and SRSConnect.
• Added features include:
• Option to undock fixed chat panel and move around within versaSRS window.
• Ability to chat with versaSRS users who are logged into chat.
• Ability to reply to an existing chat message and delete a post.
• Ability to set separate versaChat notification sound in user profile.
• Ability to see current users in the chat room.
• Added user chat status options (Available, Away, In Meeting, Getting Food, Do Not Disturb). This provides the ability to be signed into chat, but not available for public chat sessions.

Release Date: 01.10.20

versaSRS

• Added updated versaForm module (Global settings "FormsModule"). versaFCT still supported, however, the new versaForm provides a better building interface, for responsive design.
• Fixed the clone of cases opens existing cases with "Readonly".
• Fixed the Reporting dashboard, do not render for system users.
• Created link for problems and change requests.

SRSConnect

• Integrated new versaForm module to allow public viewing and submission.

versaSRSWebServices

• Updated service to allow custom SQL queries to be used for versaForm lookup.

Release Date: 20.02.20

versaSRS

• Fixed problem when clicking "Send" for Update Type "Resolve and Closed".
• Fixed problem when applying a template in a "Change Request" which caused the lockout screen.
• Fixed issue with "versaSRS MailIn" not processing Task attachments correctly.
• versaUpdater checker was replacing the updater regardless if a new version exists or not.

Release Date: 19.07.19

versaSRS

• Reporting Enhancements
• Scheduled Reports - Ability to schedule reports and send via email with attached HTML, PDF, Word or Excel output.
• ReportAPI - Returns JSON data for client side rendering.
• Ability to refresh individual report at its own rate rather than the whole page on the board.
• All reports on versaBoard can be filtered using available filter options.
• Display real-time reporting with minimal impact on performance.
• Add CheckSum to report JSON to prevent unnecessary reload of report.
• New column property "datatype" to provide better formatting of data.
• Custom HTML layout to allow traditional tabular view to be any type of view.
• Ability to create reporting dashboard with custom connection string.
• Ability to launch “Call Update” screen via reporting dashboard report.
• Many more additional standard reports added.
• Public Holiday Due Date Calculation - Team specific public holidays via Event Calendar to ensure SLAs are supported.
• Quotes & Invoices - Create quotes & invoices within versaSRS and send as a PDF. Report on quotes as well as sent invoices.
• Advanced Searching for Enterprise - Added support for searching of documents in versaSRS. Ability to extract text from PDF and Images using Tesseract OCR. Text extract will also be searchable.
• Workflow - Ability to set successor task workflow logged date when predecessor is completed.
• Routing rules to apply call updates - Routing rules can now apply an update after the call has been created. Ideal for cases to have status of "Closed" where a matching subject is found, such as "Out of Office".
• Routing rules now support keyword searching within the body of the email.
• Visual identifier in versaSRS to let users know versaSRS Mail services are not running.
• Added popup notifications like desktop alerts in versaSRS. This requires versaSRS to be running.
• Disable ScreenSaver globally.
• Performance on record listing enhanced significantly. Case & CRM screens have been overhauled to provide highly efficient and rapid data refreshes.
• KB articles support Secondary and Tertiary categories. Currently only has Primary category.
• versaChat now supports copy / paste images.
• versaSRS now supports copy / paste images, in the following browsers “IE 10+, MS Edge, Chrome”.
• Personalised Theme - Ability to create a personalised theme.
• Updated CSS.
• Ability to show/hide footer links.
• Added drag & drop to attachment area.
• Ability to specify organisation default versaEdit styles.
• Fully enabled for Microsoft Azure and Active Directory Federation Services (ADFS)- v7.1 is now fully compatible with MS Azure for Azure AD Single Sign On and ADFS Single Sign On.
• Integrated Multi-Factor Authentication (MFA) – Optionally enforcement of MFA for added security to verify the users when using "Forms" authentication. Unique verification code can be emailed to authenticated users or users generate QR code and verify via Authenticator app (Google or Microsoft).
• Share Call/Case with SRS user(s) for limited time.
• Added warning when the same account is used elsewhere. This will prevent multiple access with the same account.
• Recall Messages - The ability to recall messages X number of seconds after committing. This X value is configurable in the global settings "EmailDelaySend".
• Letter Generation - The ability to convert your email response to a PDF document and attach it to your response.

Windows Services

• Track E-mail Trail
• Ability to update the correct versaSRS ticket even when the ticket number is not contained in subject line.
• Can now add the ticket number to body of outgoing emails instead of displaying in subject line.

Release Date: 10.04.19

versaSRS

• Fixed: The following error message appeared after versaSRS IIS server disabled TLS 1.0.
• "The underlying connection was closed. An unexpected error occurred on receive. ---> System. ComponentModel. Win32Exception: The client and server cannot communicate, because they do not posses a common algorithm." This is due to the current version of the application not supporting TLS 1.1 or TLS 1.2. This fix will address the following applications which causes this problem:
• versaAssets WebService
• versaChat WebAPI
• versaSRS WebServices
• Fixed Get Notification Error. "Ambiguous column name 'ActionDate' ... " error occured.
• Preparation for versaUpdater enhancement.

Release Date: 13.04.18

versaSRS

• Date format not displaying correctly in versaAssets.
• Some minor updates to versaBoard.
• Some minor updates to Reporting Dashboard and Control.
• CSS styles updated for Modal Dialog.
• Prevent deletion of versaBoard page when only one page is available.

versaSRS MailOut

• Fixed an error when sending email via EWS. All outgoing email failed to send if emails had attachments.

Release Date: 28.02.18

versaSRS

• Opening records in Internet Explorer 11 with embedded images in the Details / Solutions caused the application to become unresponsive. This process uses up the worker processor for IIS and eventually causes a timeout. This is due to the browser rendering Base64 images. This has been rectified by extracting the Base64 contents and saving the actual images in the database. The contents will then be referenced via a rendering handler.
• Added support for pasting clipboard images to responses in Chrome and Microsoft Edge. NOTE: Image size must be smaller than 1024KB (1MB).
• Updated some minor CSS for interface.
• Updated default column sizing for Calls, Problems, Change Requests and Tasks.
• Fixed issues with versaBoard when creating a new board and deleting an existing board.
• When managing a "Problem", saving the record did not display the title afterwards.
• Updated "Bulk Dead" behaviour. When 1 record is selected for bulk dead, then perform a bulk dead based on 24 hour criteria.
• Fixed issue when trying to open Contacts Picker for "Bulk Editing" records.
• Added ability to disable the system timeout redirect screen. To disable this feature, set the timeout value to be more than 24 hours (1440 minutes). The setting can be found in versaSRS web.config file under sessionState section.

SRSConnect

• Updated minor CSS for interface.

Release Date: 22.11.17

versaSRS

• Correction to versaSRSScheduler. Service will not start due to incorrect settings in config file.
• Replace versaSRSScheduler.exe with correct installer version.
• Fixed sorting in versaSRS search.

Release Date: 17.7.17

Enhancements

• Completely re-designed look and feel.
• Team Dashboards – Quick Links & Reports.
• New navigation area.
• Performance improvements with new grid design.
• User Interface Themes.
• User Quicklinks.
• User Timezone support.
• New Image Explorer - Good for using when designing email templates.
• New and better report support. More charting options such as Stack, Donut, Sparkline, Area and Scatter animation charts.
• New and improved versaBoard. Allows you to customise your own versaBoard with a drag & drop GUI.
• Added extra free text fields to capture more information for Cases, Problems and Change Requests.
• Customisable Mandatory Fields (Cases/ Problems/ RFCs/ Updates/ Contacts/ Organisations).
• Keysets linked to Update Templates.
• Microsoft Azure support.
• Global Calendar viewable by Case status.
• Extended Events Calendar for CRM & Contract information.
• Support Hours used by Organisation on Case view.
• Bulk Edit, Reply, Forward, Close, Cancel, Update & Re-Assign.
• Right-Click Bulk Cancel based on Subject & Date Range.
• Quick shortcuts with extra right click options.
• Set reminders on Cases/ RFCs/ Problems.
• Drag & Drop Attachments.
• Ability to convert entire Case details into PDF and download all attachments into one zip file.
• Check user workload before assigning cases.
• Embedded images viewable externally.
• Support for Base64 image encoding.
• Type ahead search on email address fields.
• Multi SMTP support.

SRSConnect

• Completely re-designed to support phone/tablet friendly view.
• Added "My Calls / Cases". Provide simple interface for quick responses for Technician.
• Updated versaChat GUI for SRSConnect.
• Now supports Dashboard Reporting.

To download updates for pre-v7 editions of versaSRS please contact us.

versaSRS updates should only be applied to the version they pertain to. For example, if the installed version of versaSRS is 7.1 ONLY updates above 7.1 should be applied.