verasSRS - Edition Comparison Matrix
Edition Comparison Matrix Freedom Of Choice
Find out how versaSRS will help you streamline and grow your business.
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Three Editions of versaSRS


Perfect for simple request management & CRM.

An affordable, entry-level solution to manage requests and incidents to provide a feature rich business management system. Starter contains the core Case/Incident/Request Module, plus many other modules such as CRM, Reporting, Knowledge Base, Document Manager, Events & Templates.

1 Business Unit

5-10 Licensed Users

27 Modules


Ideal for business and asset management.

Pro delivers both Case/Incident/Request and Problem Management. Typically used across business to manage both customer service requests and internal business processes. Pro includes Incident, Problem & Asset Management as well as the Assets Scanning Module (100 nodes included).

5 Business Units

5-50 Licensed Users

38 Modules


For organisations needing managed workflows.

For companies requiring the full Enterprise suite, this edition is ideally suited to large corporations and includes Incident, Problem, Change & Asset Management. CMDB, Assets Scanning (500 nodes included) and 30 modules, including the Archiver. Unlimited Queues are included.

Unlimited Business Units

5-Unlimited Licensed Users

48 Modules

Compare Editions

The matrix below refers to versaSRS v7. "Unlimited" Maximum Licensed Users is displayed as a guide only. All licensing is based on a per-user model.

All modules and features are available as indicated only with a valid license key and current support agreement. Archiver is available to purchase separately if there is no support agreement.

Business Size Starter Pro Enterprise
Teams / Queues / Business Units 1 5 Unlimited
Minimum Licensed Users 5 5 5
Maximum Licensed Users 10 50 Unlimited
Customer Service Portal (SRSConnect) 1 1 5
Cases / Requests / Calls / Risks / Incidents *
Assets *
Problems *
Change Requests *
Workflow & Process Automation
Features & Modules
Hosted, Onsite or Hybrid
Browser Delivered Responsive Design
Email Integration
Service Catalogue
Customer Relationship Management (CRM)
Knowledge Base
Reports & Dashboards
Report Builder
Scheduled Subscription Reports
Audit History & Accountability
Template Driven Process Automation
Customisable Interface & Branding
Time & Billing
Document Library
Announcements & Reminders
Extensive Notification Capability
System Monitoring & Health Check Services
Extensive Search
Events Publishing
Hot News Board
Bulk Import Modules
Technical Support & Troubleshooting
Security Auditing (SOX compliance)
Telephony Integration (CTI)
Hardware & Software Asset Scanner (Nodes) 100 500
Scheduled Cases
Email & Tag Routing Rules
Configuration Management Database (CMDB) *
Contract Management
Forms (Classic)
versaForms (Form Builder)
Advanced XML Routed Logging via Webforms
Advanced Form Generated Business Process Automation
Radio Frequency ID (RFID)

* ITIL Framework Compliant

Available to purchase, including additional units, where not offered as part of the edition.

How to Contact Us

If you have any queries about versaSRS, please contact us:

Contact Us
  • VersaDev Software Solutions Pty Ltd
  • Level 1, 12 Gilles Street, Adelaide, South Australia 5000
  • Tel: +61 8 8463 1914