SRSConnect Global Settings

The Global Settings for SRSConnect can be configured by selecting the Settings icon on the right side of the Navigation Header and clicking the Global Settings menu item. You must have the User Type Administrator or Team Administrator assigned within your User Profile in order to access the Global Settings Menu and make changes.

Within the window that opens ensure you are on the SRSConnect tab. If you have more than one instance of SRSConnect you will need to make sure you are on the correct tab for the instance.

Note: When making changes to the Global Settings you will need to reload them by visiting the default.aspx page for SRSConnect e.g. https://myversaSRS.net/SRSConnect/default.aspx

Application Property Details
AllowedQueues Define a comma separated list of Team IDs for which the requests will be retrieved from. SRSConnect Access checkbox must also be ticked in the Team General settings.
AllowSecondaryRequestor Secondary requestor is allowed to view requests too
AllowSignup Allow Customers using this portal to create their own account. Only works if ClientValidationMode is set to Forms
AppendTaskNotes Determine whether the notes and resolution in Task update be appended or replaced by clients
ApplyCustomRoutingRules Enables Custom Routing Rules. Enable this setting when EmailToDB is set
ApplyQueueRestrictions Filter Teams
AppTitle Application title displayed within browsers title bar
AssignToOrganizationGUID Default Organisation for any Users creating their own account (versaCRM Contact). AllowSignup must be enabled for this Setting to apply
CanManageProfile Define whether the end users have the ability to update their CRM record
CheckBodyForHTML Define whether the system will check the email body for HTML content or treat as plain text
ClientAliasEmailQuery The SQL query to identify the client's alias email address
ClientDomain Define the domain an email contains which will be given access
ClientReminderQuery CRM database connection string
ClientValidationConnectionString SQL connection string to connect to the database to be queried by the ClientValidationQuery to authenticate Users to SRSConnect
ClientValidationMode Define whether validation mode is based on Windows or Forms Authentication
ClientValidationQuery Define the query used to validate if a User can access SRSConnect
ClientValidationVersaCRM Define whether versaCRM validation to be used or not
CompanyName Define your company name
CorporateLogo The relative path to your corporate logo, this image is displayed within the top left hand corner of SRSConnect
DefaultDashboard Select the default versaBoard to display. EnableDashboard must be enabled for this setting to apply
DefaultLanguageID Default language for SRSConnect Interface
DomainRestriction Only email address with the specified domain name can sign up for this portal
EmailToDB Define whether SRSConnect uses email or direct access to database when sending emails
EnableApprovals Defines whether the approval module is enabled
EnableAssets Defines whether the Assets module is enabled
EnableCalendar Defines whether the calendar module is enabled. ***This feature has been discontinued
EnableCallComments Allow end users to add comments
EnableChat Enabling versaChat Client will provide your customers the ability to chat to your agents (LIVE SUPPORT)
EnableDashboard Determine if the Dashboard should be enabled or not
EnableDDPCNotification Determine if "Due Date Priority Change" correspondence history be displayed or not
EnableDocuments Defines whether the documents module is enabled
EnableEmailSent Determine if "Email Sent" correspondence history be displayed or not
EnableFaxSent Determine if "Fax Sent" correspondence history be displayed or not
EnableForms Defines whether the forms module is enabled
EnableHotNews When enabled Hot News posts from versaSRS are displayed within SRSConnect. The HotNewsQueueID Application Property must contain a valid Team ID for this to work.
EnableKB Defines whether the Knowledgebase module is enabled
EnableLoginSignupCaptcha Define whether or not versaCaptcha code for sign-up & login verification is enabled
EnableResolveAndClose Determine if "Resolve And Close" correspondence history be displayed or not
EnableServiceCatalogue Determine if Service Catalogue should be enabled or not
EnableTaskComments Allow end Users to add comments to a Task
EnableTasks Defines whether the Task module is enabled
EnforceMFA Define whether Multi-Factor Authentication (MFA) is enforced or not when the Application Property ClientValidationMode is set to Forms authentication. If this is enforced, Users logging in will need to input a verification code from an authenticator app or email as a second pass to validate their login.
HomeLoginNote Allows you to add customised text on your Home page, double-clicking this area will display the HTML editor where you can customise the appearance of the text
HotNewsQueueID Define the Team from where the "Hot News" are to be derived from. The EnableHotNews Application Property must be enabled for this to apply.
LoginNote Allows you to add customised login text on your Login page, double-clicking this area will display the HTML editor where you can customise the appearance of the text
MailFrom From address of any emails sent by SRSConnect. If not the same as SMTPAccount email that email address must have permission to send emails as the address set here
MailServer Mail Server SRSConnect uses to send emails
MailSubject The default "Subject" used for any new requests
MailTo To address for SRSConnect requests, used when EmailToDB is set to Disabled
NewCallTemplateID When logging a new Case, use the template selected below to log the request
OAuthClientID Define the OAuth ClientID to be used with the account set for SMTPAccount, also known as the ApplicationID in some instances
OAuthClientSecret Define the secret password declared for the corresponding ClientID/ApplicationID
OAuthScopes Define the available scope(s) used to limit versaSRS's access to the email accounts
OAuthTenantID Define which Azure Active Directory to connect to when using Office 365
PageSize Number of records to display per page
PasswordComplexity Allows an Administrator to define a regular expression to check for and enforce password complexity when the Application Property ClientValidationMode is set to Forms authentication. On the next line down, write the text to display for invalid password detection.
PasswordExpiryDays The number of days a User's password must be reset after it was last updated. Only valid if the Application Property ClientValidationMode is set to Forms authentication.
PasswordReminderTemplateID Select from the available list the Update Template you wish to use for sending out password reset instructions
Region Controls the display and input format of dates within SRSConnect
RemoveDomainFromUsername Defines whether the domain name from "Windows" login be removed before checking username in system. Only valid if the Application Property ClientValidationMode is set to Windows authentication.
ShowCallComments Determine if Case comments are displayed or not
ShowCorrespondenceHistory Determine if request correspondence history is displayed or not
ShowLogout Define whether the logout button be displayed on the interface or not
ShowTaskComments Determine if the Task comments history is displayed or not
ShowTaskCorrespondenceHistory Determine if the Task correspondence history is displayed or not
SignupLinkText Add customised sign up text to your Login page
SignupNote Add customised sign up note on your Sign up page
SiteURL The URL which is used to access SRSConnect
SMTPAccount The email account/username to be used for sending mail
SMTPAuthentication The type of authentication used by the SMTPAccount
SMTPPassword The password used by the SMTPAccount
SMTPPort Port number for the MailServer
SMTPSSL Set whether SMTPAccount uses SMTP SSL or not
SMTPTimeout MailServer timeout in seconds
SysAdminEmail Define the System Administrator's email address
UploadPath Redundant Setting - Do not remove or alter. System Reserved - (READ ONLY)
WelcomeNote Add customised welcome text to your Home page, unlike HomeLoginNote this text will still be visible after a User logs in
WelcomeTemplateID Select from the list below an Update template you wish to use, when sending out emails to your customers after they register. Use the tag [SITEURL] in your template to replace it with the SiteURL property.