Global Settings

Video Tutorial

Overview

The Global Settings can be configured by selecting the Settings icon on the right side of the Navigation Header and clicking the Global Settings menu item. You must have the User Type Administrator or Team Administrator assigned within your User Profile in order to access the Global Settings Menu and make changes.

NOTE: When making changes to the Global Settings you will need to reload them by clicking the Reload icon () on the Application Property panel. Reloading the Global Settings will cause all currently logged in Users to be logged out, only perform a reload when you know there is no one currently working within versaSRS.

versaSRS Global Settings

Application Property	Details
AccountLockoutTimer	Defines the number of minutes a User's account is to be barred from attempting to logon after consecutive failed attempts
AddCommentsToSolution	Governs the default state of the Add comments to solution checkbox of the Case Update module. Options = Do not add comments to solution, Append comments to solution, Override solution with comments.
AddTagToSubjectBody	Define whether to add the Case, Task, Problem, and RFC tag to either: Subject Only Body Only Subject and Body
AlertUnits	Governs the display of visual alerts: the current time in relation to a Case Due Date. Options = Percentage (%), Minutes
AllowFormCaptcha	Defines whether a captcha is required when using forms authentication to access versaSRS
AppendTask	Governs whether form-based email updates to an Action append or replace Action Details, Notes and Resolution properties
ApplyCustomRoutingRules	Governs whether the custom routing rules are applied when logging new Cases via email
ApplyDefaultQueue	Governs whether every inbound email that is not associated with an existing Case should be assigned to the default Team set in the Application Property 'DefaultQueue'
AppTitle	Application title displayed on the Navigation Header in versaSRS and within the browser's title bar
AssetSearchWithin	Governs the default item selected from the Search within the Assets Search Module
AzureADInstance	Defines the Azure AD Instance. If all 3 properties "AzureClientID", "AzureTenantID" and "AzureADInstance" properties are all set, authentication mode will be based on Azure AD.
AzureClientID	Defines the Azure ClientID. If all 3 properties "AzureClientID", "AzureTenantID" and AzureTenantID and "AzureADInstance" properties are all set, authentication mode will be based on Azure AD.
AzureSecretKey	Defines the Azure Application Secret Key. This property is optional however, if it is set in Azure it needs to be input here to allow authentication against Azure AD.
AzureTenantID	Defines the Azure TenantID. If all 3 properties "AzureClientID", "AzureTenantID" and "AzureADInstance" are set, authentication mode will be based on Azure ID.
BCCAddress	All email sent by the system will also be sent to the email address defined by BCCAddress
BillingPrompt	Governs whether the operator is presented with a Billing prompt when closing a Case. Options = No Prompt, Prompt User to confirm that Billing details have been recorded
CallBillingReadOnly	Governs whether the billing details on the Case logging screen are read-only
CallDefaultTab	Sets the default tab focus of the Case Details window (New Case Logging). Case Details Tab, Client Details Tab
CallEscalation	Governs whether Cases are automatically escalated. Disable Case Escalation, Enable Case Escalation
CallTagPrefix	Defines the Case tag prefix
CallTagSuffix	Defines the Case tag suffix
ChangeRequestTagPrefix	Defines the RFC tag prefix
ChangeRequestTagSuffix	Defines the RFC tag suffix
CheckEmailXML	Enable / Disable new Case via Extended XML Case Logging
CheckUpdatesOnStartup	Enable / Disable auto update checks on versaSRS application startup
ContactLookup	Enable / Disable Contact Lookup when new Cases are logged via versaSRSMailIn
ContactLookupDSN	Defines connection string to contacts repository
ContactLookupQuery	Defines contact look up query
ContractNotificationTemplateID	Defines the Case Template to be used when creating Contract Notification tickets via the Contracts module. This feature is only available when versaCRM contacts is in use.
CorporateLogo1	URL to image (GIF/JPEG) displayed within the Case History (Printer Friendly) window. (images/versaSRS_logo1.gif)
CRMContactSearchWithin	Governs the default item selected from the Search within of the CRM Contact Search Module
CRMDSN	CRM database connection string. Server, Database, Username, Password
CRMMailboxAccount	versaCRM POP3 / IMAP Mailbox Account
CRMMailboxPassword	veraCRM POP3 / IMAP Mailbox Account Password
CRMMailServer	versaCRM POP3 / IMAP Server
CRMMailServerAuthentication	versaCRM POP3 / IMAP Authentication Type
CRMMailServerPort	versaCRM POP3 / IMAP Port Number
CRMMailServerSSL	Enable / Disable versaCRM POP3 / IMAP SSL
CRMMailServerTimeout	versaCRM POP3 / IMAP Server Timeout
CRMModule	Defines the Contracts Modules used by the System
CRMOrganizationSearchWithin	Governs the default item selected from the Search within of the CRM Organisation Search Module
CRMPageSize	The number of records displayed per page. Note: the maximum value is 200.
CRMSMTPAccount	versaCRM SMTP Account Name
CRMSMTPAddress	versaCRM SMTP MailOut Email Address
CRMSMTPAuthentication	versaCRM SMTP Authentication
CRMSMTPPassword	versaCRM SMTP Account Password
CRMSMTPPort	versaCRM SMTP Port Number
CRMSMTPRetries	versaCRM SMTP Retries
CRMSMTPServer	versaCRM SMTP Server
CRMSMTPSSLTLS	versaCRM SMTP SSL / TLS Encryption Type
CRMSMTPStartTLS	Enable versaCRM SMTP SSL/TLS (Only Applies if CRMSMTPSSLTLS Is Not "None")
CRMSMTPTimeout	versaCRM SMTP Server Timeout
CurrentUserCalls	Governs whether the system should display the number of Current Case assigned to each User within the Team navigation bar. Options = Show the number of current Cases, do not show the number of current Cases
CustomButtonBarXML	Defines the customised XML data, which will represent the behaviour of each button
CustomCallTagPrefix	Optional secondary Case tag prefix
CustomCallTagSuffix	Optional secondary Case tag suffix
CustomFooterMenuXML	Defines the customised XML data which will represent the behaviour of each menu item displayed in the footer of the main application. This custom menu is only available when ApplicationTheme property is set to "Office365".
CustomTaskTagPrefix	Optional secondary Task tag prefix
CustomTaskTagSuffix	Optional secondary Task tag suffix
DatabaseTimeZone	Define which timezone the database is configured in. This is used to do date conversion for displaying date/time. ApplicationTimezone is used for the application timezone viewing.
DeadNoPrompt	When clicking the "Dead" button, should it prompt for confirmation before actioning it
DefaultCallType	The default Case Type when logging a Case manually
DefaultCallTypeForEmail	The default Case Type when logging a Case via email
DefaultCountryName	Defines the default Country for CRM records
DefaultCRMSecurityProfileID	Default security group to apply when creating new records
DefaultCRMView	Governs the default data view (Organisation or Contacts)
DefaultInvalidSubject	Defines the default email subject, if no subject line defined in the email message
DefaultQueue	The default QueueID of the system. Any inbound email that cannot be mapped to an existing Case and cannot be assigned to a Team via a match against an email "To:" address and the Primary Address of a system Team, will be registered with the default Team.
DefaultSignature	Sets the default signature radio button of the Case Update window. Options = Team Signature, Operator Signature, No Signature.
DefaultStateName	Defines the default State for CRM records
DefaultTutorial	The default tutorial to show on application start up
DefaultUpdateType	Sets the default Update Type of the Case Update window. Options = Comments, Response to Requestors, Resolve and Close, Send Email.
DomainLookupQuery	Defines domain look up, when contact lookup fails. This is used to determine the company name, if a contract does not exist in the contact repository. Eg. SELECT TOP 1 OrganizationID AS CompanyIDGUID, Name 1 AS CField 1 FROM dbo.tbl_VCRMOrganization INNER JOIN tbl_VCRMAddresses ON tbl_VCRMAddresses.ParentID = tbl_VCRMOrganization.OrganizationID AND tbl_VCRMAddressesParentTypeID = 1 WHERE EmailAddress 1 LIKE '%[DOMAIN]'
EmailDelaySend	Define the number of seconds delay before the emails are sent out of versaSRS (Default: 30 seconds, 0 or less will disable feature). This feature will allow Users to "Recall" an email before it is sent. Once the time expires, there will be no way to recall the email.
EmailEmbeddedObjects	Enable / Disable Email Embedded Objects
EmailRequestors	Governs which requestor(s) will receive email correspondence. Options = Primary Requestor, Secondary Requestor, Primary and Secondary Requestor
EmailResolveAndClose	Governs Whether the system Update Type. "Resolve And Close", sends and Email to the Requestor(s). Options = Do not send update as Email, Send update as email, Send closed confirmation with comments.
EnableAnnouncements	This allows Administrators to create system wide or Team specific announcements, as well as allowing any User to send a message directly to another. This feature is good for alerting Users about events, meetings or system outages.
EnableCustomControls	Defines whether versaCRM can have additional custom tabs for Contacts and Organisations
EnableCustomScripts	Define whether global customised JavaScripts to be used or not
EnableCustomViews	Defines whether the system should display custom views for Cases, Problems, and RFC listing
EnableDead	Governs whether the Dead button is displayed against each Case. Options = Hide Dead button, Show Dead button
EnableDefaultTags	Enable / Disable original Case tags. [Ticket #:].
EnableFax	Enable / Disable SMTP Based Faxing Options = Enabled, Disabled
EnableFormsLogon	Define whether to allow manual form logon page. Set to 'Disabled' to only allow "Windows" or "AzureAD" authentication and prevent outside logon.
EnableMDI	Defined whether management window should be embedded in the main window or open as a new window
EnableTagRoutingRules	Defines whether the Tag Routing Rules are enabled / disabled
EnforceClosureType	This determines whether the Operator is prompted to select a Closure Type if not already set when the status of a Case is Closed
EnforceMFA	Define whether Multi-Factor Authentication (MFA) is enforced or not when using forms authentication. If this is enforced, Users logging in will need to input a verification code from an authenticator app or email as a second pass to validate their login.
ErrorEmail	Errors reported by the versaSRS windows services can be sent to the email address defined by ErrorEmail
ErrorServiceDomain	Domain required for authentication to your proxy server. This may be required by the system when accessing a remote VersaDev Web Service.
ErrorServicePassword	Password required for authentication to your proxy server. This may be required by the system when accessing a remote VersaDev Web Service.
ErrorServiceTimeout	Timeout value (milliseconds) required for authentication to your proxy server. This may be required by the system when accessing a remote VersaDev Web Service. Default = 6000
ErrorServiceUsername	Username required for authentication to your proxy server. This may be required by the system when accessing a remote VersaDev Web Service.
EWSExchangeVersion	Define which Exchange Web Service is being used. This feature requires MailProtocol to be set to Exchange Web Service (EWS) (3).
EWSTimeZone	Define the timezone settings to use when retrieving emails from Exchange. This is required when converting dates in EML attachments.
ExpandGroups	Governs whether the Team navigation bar is expanded by default
ExtendedSubjectTagCheck	Enabling this feature will provide extra subject line checking. This will ensure the correct "Case" number is detected in the subject line. Note: Ensure each white space is catered for in the Case Tag. This ensures the following formats are checked [VersaDev: Ticket #abcxyz] [VersaDev: Ticket#abcxyz] [VersaDev:Ticket #abcxyz]
FacebookAuthenticationAPIKey	You will require to setup your own versaSRS application for your domain under your own Facebook profile. The following URL will provide you information on how to set one up https://developers.facebook.com/docs/facebook-login/web.
FaxAddressPrefix	Define Fax Address Prefix
FaxAddressSuffix	Define Fax Address Suffix
FaxEncoding	FaxEncoding
FaxFormat	Fax Format
FaxSendAsAttachment	Fax Send As Attachment
FaxSMTPAccount	SMTP Fax Account
FaxSMTPAuthentication	Enable SMTP Fax Authentication
FaxSMTPFrom	SMTP Fax From Email Address
FaxSMTPPassword	SMTP Fax Password
FaxSMTPPort	SMTP Fax Port Number
FaxSMTPServer	SMTP Fax Server
FaxSMTPSSLTLS	SMTP Fax SSL Encryption Type
FaxSMTPStartTLS	Enable SMTP Fax SSL / TLS (Only Applies if FaxSMTPSSLTLS Is Not "None")
FiscalEnd	Define the date for the end of the financial year. This value must be in the format of yyyy/MM/dd (The year can be any value year, as the value will not be used. The format is only required to ensure the correct date format is provided)
FiscalStart	Define the date for the start of the financial year. This value must be in the format of yyyy/MM/dd (The year can be any value year, as the value will not be used. The format is only required to ensure the correct date format is provided)
ForceCallDependencies	Governs whether the system enforces Case (Parent/Child) dependencies when closing a Case. Options = Do not enforce Case dependencies, Inform the operator that the Case has child Cases or actions that are not closed, Inform the operator that the Case has child Cases or actions that are not closed and prevent them from closing the Case
ForceCommentsOnClose	Governs whether the system enforces the 'comments on close' rule. When enabled, the operator must enter comments before being able to close a Case. Options = Do not enforce rule, Enforce rule
FormsDSN	Defines the Forms module database connection string
FormsModule	Governs which Forms module is to be used or disables form use
FullScreen	Governs whether the System runs in Full Screen mode
GoogleAuthenticationAPIKey	You will require to setup your own versaSRS application for your domain under your Google account. The following URL will provide information on how to set one up https://developers.google.com/identity/sign-in/web/sign-in.
KBArticlePrefix	The prefix to be applied to each Knowledgebase article identifier
KBBaseURL	URL to the versaSRS Knowledgebase module. http://localhost/versasrs/modules/helpdesk_kb/kbview.aspx?kbaid=
KBSearchModule	Governs the method used to search the Knowledgebase. Options = Full Text, Default
LogFilesRetentionDays	Defines how many days to keep log files before they are deleted
LoginAttempts	Defines the number of times a user can try to login before their account is locked out
MailboxAuthMode	Defines Mailbox Authentication Type
MailboxPassword	Password required for authentication to the POP3/IMAP/EWS mail server
MailboxPort	Set the port number POP3 / IMAP uses
MailboxProfile	Profile required for authentication to the POP3 / IMAP mail server
MailboxProtocol	Defines Mail Protocol (POP3 or IMAP)
MailboxSSL	Enable or Disable POP3 / IMAP SSL setting
MailOutProtocol	Define the protocol to use for sending emails
MailServer	Name or IP address of the POP3 / IMAP mail server
MailServerTimeout	POP3 / IMAP Server Timeout in seconds
ManualClientDetails	Governs whether the operator can manually enter / edit Requestor details or forced to pick details via the contacts module. Options = Allow operator to enter or edit details freely, Allow operator to enter or edit email address only, all other details must be entered via the contacts module or Look Up Lists; Prevent operator from entering or editing any details, must use contacts module or Look Up Lists
MapAPIKey	Define the key used for Google / Bing API Maps. Without a valid key, you will not be able to use Google / Bing Maps. A Google API key can be applied via the following URL https://support.google.com/cloud/. A Bing API key can be applied via the following URL https://www.microsoft.com/maps/create-a-bing-maps-key.aspx.
MapAPIMethod	Define the method to use based on the MapAPIKey for mapping Geo Location
MaxContactsPerSearch	Defines the maximum number of results returned by the Contact Module. Default = 300
MaxDownloadRetries	Defines number of email download retries before service stops
MaxLogFileSize	Governs the maximum log file size (Kbytes) before the log file is recycled. Default = 4096
MenuButton1	URL to image (GIF/JPEG) defining icon for custom system button
MenuButton2	URL to image (GIF/JPEG) defining icon for custom system button
MenuButton3	URL to image (GIF/JPEG) defining icon for custom system button
MenuButtonLink1	Click event URL for custom system button
MenuButtonLink2	Click event URL for custom system button
MenuButtonLink3	Click event URL for custom system button
MenuButtonToolTip1	Tool tip text for custom system button
MenuButtonToolTip2	Tool tip text for custom system button
MenuButtonToolTip3	Tool tip text for custom system button
MFANotificationTemplateID	Select from the available list the Update Template you wish to use for sending out Multi-Factor Authentication Verification email
MultiMailbox	Governs whether versaSRSMailIn Windows service connects to multiple POP3 / IMAP enabled mailboxes to process email. Note: If using Multiple POP3 / IMAP Mailboxes, set the Global Settings Application Property ApplyDefaultQueue to "Do not assign email to the default queue". In the versaSRS Database table "tbl_MailBoxes" define the Mailbox Settings.
MyHome	Define whether a custom "My Home" view is to be used instead of the standard
MyHomeMain	Defines the main URL for custom "My Home" view
MyHomeNavigation	Defines the navigation URL for custom "My Home" view
NotifyOnClose	Sets the default state of the 'Send closed confirmation email to requestor on log' checkbox (Case Details window). Options = Checked, Unchecked
NotifyOnOpen	Sets the default state of the 'Send open confirmation email to requestor on log' checkbox (Case Details window) Options = Checked, Unchecked
NotifyOwnerOnEmailUpdateFromRequestor	Governs whether an email notification is sent to the Owner of the Case indicating that an email update has been received from the Requestor(s) Options = Notify Owner, Do not notify Owner
NotifyParentCall	Notify parent Case if child Case has been closed
NotifyParentChangeRequest	Notify parent RFC if child RFC has been closed
NotifyParentProblem	Notify parent Problem if child Problem has been closed
OAuthClientID	Define the OAuth ClientID to be used with the account set for SMTPAccount, also known as the ApplicationID in some instances
OAuthClientSecret	Define the secret password declared for the corresponding ClientID/ApplicationID
OAuthScopes	Define the available scope(s) used to limit versaSRS's access to the email accounts
OAuthTenantID	Define which Azure Active Directory to connect to when using Office 365
OwnerIsCallWatcher	Governs whether the Owner of the Case is automatically assigned as a Case Watcher
PageSize	The number of Cases displayed per page. Note: the maximum value is 200
PasswordResetTemplateID	Select from the available list the Case update template you wish to use for sending out password reset instructions
PreviewPane	Sets the default contents of the System's Preview Pane
PriorityDueDateChangedPrompt	Governs whether the system displays an optional user prompt to add comments when the Priority or due date if the Case is altered
PriorityDueDateChangedPromptChildOverride	Enable or disable the Priority Due Date Changed Prompt for child Cases. This only applies when PriorityDueDateChangedPrompt is enabled.
PriorityEscalation	Each time a Case is escalated, the Priority is escalated (decreased by 1). The Case Priority will never go below 1.
ProblemTagPrefix	Defines the Problem tag prefix
ProblemTagSuffix	Defines the Problem tag suffix
ProcessMailBody	Governs how the body of an inbound email is processed by the versaSRSMailIn Windows service
ProxyDomain	Domain required for authentication to your proxy server. This may be required by the system when accessing a remote versaSRS Web Service.
ProxyPassword	Password required for authentication to your proxy server. This may be required by the system when accessing a remote versaSRS Web Service.
ProxyPort	The port of your proxy server. This may be required by the system when accessing a remote versaSRS Web Service. Default = 8080
ProxyURL	URL of your proxy server. This may be required by the system when accessing a remote versaSRS Web Service. http://proxy
ProxyUsername	Username required for authentication to your proxy server. This may be required by the system when accessing a remote versaSRS Web Service.
ReadingPane	Sets the default visibility of the System's Reading Pane. Note: The visibility of the Reading Pane is maintained between user sessions. Options = Visible, Hidden
RedirectQueue	Defines the unique QueueID for Case Redirection. Any email update to an existing Case that contains the Redirect Tag within the Subject of the email will be logged within the Team defined by RedirectTeam. The value of -1 indicates that this feature is disabled. Note: A link will be automatically established between the two Cases.
RedirectTag	Defines the Tag that will trigger an email update to an existing Case to be redirected
Refresh1	The number of seconds the system will wait before the interface is updated. Default = 60
Region	Controls the display and input format of dates within the system
ReminderUpdateTemplateID	Defines the Update Template to be used when creating reminder messages/announcements for "Cases", "Problems", "RFCs" or "Tasks"
RemoveDomainFromUsername	Governs whether the DOMAIN is removed from DOMAIN\USERNAME when the system is configured for Windows authentication
RenderEMLAttachments	Defined whether EML attachments should be rendered via versaSRS or opened by Operating System
ReOpenClosed	Governs whether an email update to a closed Case should re-open the Case
RestrictQueueAssignment	Restrict Team Record Assignment to allow only those a system user is a member of
RouteCcAsTo	Enable/Disable "Cc" field as "To" field
SearchModule	Governs the System Search module. Options = Default Search Module, Full Text Search (Requires MS SQL Full Text indexing to be applied on the versaSRS Database
SearchPageSize	The number of search records displayed per page Note: the maximum value is 200.
SearchPostMonth	Defines the default End Date of the search module. With a default value of 1 it will set the End Date to 1 Month from the current date
SearchPreMonth	Defines the default Start Date of the search module. With a default value of 2 it will set the Start Date to 2 months prior to the current date.
ServiceRefresh	Refresh rate of the versaSRS windows services (in seconds). Default = 60
ShowCallComments	Sets the default state of the 'Show comments' checkbox of the Case History (Printer Friendly) window
ShowCallTools	Governs the visibility of the Case tools icons
ShowCorrespondenceHistory	Sets the default state of the Show correspondence history checkbox of the Case History (Printer Friendly) window
ShowCustomButtonBar	Governs the default state of the Custom Button Bar (lower left interface buttons). Options = Minimized, Maximized
ShowPriorityLabel	Governs whether the Case Priority label is displayed against the Priority value throughout the system Options = Disable display of Case Priority label, Enable display of Case Priority label
ShowProblemTools	Governs the visibility of the Problem tools icons
ShowTutorialOnStartup	Defines whether the versaChat module is enabled in versaSRS. Note: If this is enabled, SRSConnect EnableChat is required to be enabled for each instance too.
SMTPAccount	The email account/username to be used for outgoing mail
SMTPAuthentication	Governs the type of authentication used Options = Disabled, AuthLogin, CramMD5, SASL
SMTPDateHeaderFormat	SMTP Date Header Format ("ddd, dd MMMMMMMMM yyyy HH:mm:ss")
SMTPDateHeaderTimeZone	Defines the originating Timezone of sent mail(" +0930" (Note: ensure white space prefix))
SMTPLog	Governs whether SMTP logging is enabled. Note: SMTP logs are written to the file VersaSRSMailOutSMTPLog.txt located within the folder defined by TempFolder.
SMTPPassword	The password used by the account set for SMTPAccount
SMTPPort	Port number for SMTP server
SMTPReplyTo	The reply to email address when sending generic emails from versaSRS
SMTPRetries	Ability to specify the number of retries when sending an email
SMTPServer	Name or IP address of SMTP server Example 1: localhost Example 2: 127.0.0.1 Example 3: outlook.office365.com
SMTPSSLTLS	SMTP SSL Encryption Type
SMTPStartTLS	Enable SMTP SSL/TLS (Only applies if SMTP SSL/TLS is not set to "None")
SQLCommandTimeout	The timeout value for executing SQL Command
SysAdminEmail	Email address of the system administrator. Messages generated by the system include the email address of the System Administrator. This allows a system user to request support via email.
SysServiceDomain	Domain required for authentication to the versaSRS Ticket Issuing Web Service
SysServicePassword	Password required for authentication to the versaSRS Ticket Issuing Web Service
SysServiceTimeout	versaSRS Web Service Timeout in milliseconds Default = 6000
SysServiceURL	URL to versaSRS Ticket Issuing Web Service. http://localhost/VersaSRSWebServices/services/system_service/system.asmx
SysServiceUserName	Username required for authentication to the versaSRS Ticket Issuing Web Service
TaskEmailUpdateParent	Parent record to be updated when a task has an email update
TaskEscalation	Governs whether Tasks are automatically escalated
TaskTagPrefix	Defines the task tag prefix
TaskTagSuffix	Defines the task tag suffix
TempFolder	Full path and file name of a temporary folder for storage of system log files
TesseractLanguage	The language to use when scanning PDF and Images using Tesseract OCR engine
UNPWDEncryption	Controls how passwords are stored within the database Options = Encrypted, Decrypted
UpdateContactModule	Governs the Contact Module available to the Case Update module. Options = Reserved, versaSRS Contacts
UpdateDueDateOnEmailUpdate	Governs whether the due date of a Case is updated when an email is received for a current Case
UserAccessAudit	Enabling this feature will allow further access audit logging. The following are some examples of what will be recorded: Who viewed which record and when? Who ran which report and when? Who made changes to the system/Team configuration and updated user details? etc...
UserPasswordComplexity	Allows an Administrator to define a regular expression to check for and enforce password complexity when using Forms Authentication. On the next line down, write the text to display for invalid password detection.
UserPasswordExpiryDays	The number of days a user password must be reset after it was last updated
VersaAssets	Defines whether the assets module versaAssets is enabled. Note: VersaAssets (integrated with Microsoft SMS) does not ship as a standard module of VersaSRS. Please contact VersaDev for further details.
VersaAssetsDSN	Defines the VersaAssets database connection string when VersaAssets is "Enabled"
versaChat	Defines whether the versaChat module is enabled in versaSRS. Note: If this is enable, SRSConnect EnableChat is required to be enabled for each instance too.
versaChatLogCallOnClosure	Defines whether the system should automatically log a Case when a versaChat session is completed
versaCRMContactLookupQuery	Defines the versaCRM contact lookup query when logging Cases via versaCRM. Note: CRMModule must be set to "Use versaCRM Application" and versaCRM needs to be installed.
versaSRSImageViewerURL	Defines the external URL where images in watcher notifications can be rendered correctly if not on the internal network
versaSRSURL	Defines the base URL for versaSRS. This value can be used to determine the relative path of other modules.
versaSurveyDSN	Defines the Survey module database connection string
versaSurveys	Governs whether versaSurvey is enabled or disabled, and whether the Classic or versaForms survey module is in use
versaSurveyURL	Defines the URL to where surveys created by versaSurvey can be viewed
VIPColor	Defines the hex colour code that will be used to indicate a VIP contact. Refer to VIP Tag settings Default = #C00000
VIPTag	Defines the VIP tag text. If the text defined by the VIP Tag is found within the Username field of the Primary or Secondary requestor Username field of a Case, the Requestor(s) name will be displayed in bold within the Cases list, the colour defined by the VIPColor setting defines the colour displayed.
WarrantyNotification	Defines the relationship between the Case Logged date and the Asset Warranty Expiry date. Example: value = -1440 (The Case Logged date will be 24 hours prior to the Warranty Expiry date).
WarrantyNotificationTemplateID	Defines the Case Template to be used when creating Warranty Notification Cases via the assets module. This feature is only available to VersaAssets.
WebMailURL	URL for Microsoft's Outlook Web Access. http://mydomain/exchange
WeeksAvailableInTimesheet	Defined the number of weeks the timesheet is available for entering

SRSConnect Global Settings

Application Property	Details
AllowedQueues	Define a comma separated list of TeamIDs for which the requests will be retrieved from. SRSConnect Access checkbox must also be ticked in the Team General settings.
AllowSecondaryRequestor	Secondary requestor is allowed to view requests too
AllowSignup	Allow customers using this portal to create their own account
AppendTaskNotes	Determine whether the notes and resolution in Task update be appended or replaced by clients
ApplyCustomRoutingRules	Enables Custom Routing Rules
ApplyQueueRestrictions	Filter Teams
AppTitle	Application title displayed within browsers title bar
AssignToOrganizationGUID	Default sign up contact to this organisation
CanManageProfile	Define whether the end users have the ability to update their CRM record
CheckBodyForHTML	Define whether the system will check the email body for HTML content or treat as plain text
ClientAliasEmailQuery	The SQL query to identify the client's alias email address
ClientDomain	Define the domain an email contains which will be given access
ClientReminderQuery	CRM database connection string
ClientValidationConnectionString	SQL connection string which will connect to the contacts validation query
ClientValidationMode	Define whether validation mode is based on Windows or Forms authentication
ClientValidationQuery	Define the query used to validate if a user can access SRSConnect
ClientValidationVersaCRM	Define whether versaCRM validation to be used or not
CompanyName	Define your company name
CorporateLogo	The relative path to your corporate logo
DefaultDashboard	Select the default versaBoard to display
DefaultLanguageID	Default language for SRSConnect Interface
DomainRestriction	Only email address with the specified domain name can sign up for this portal
EmailToDB	Sets the default Update Type of the Case Update window
EnableApprovals	Defines whether the approval module is enabled
EnableAssets	Defines whether the Assets module is enabled
EnableCalendar	Defines whether the calendar module is enabled
EnableCallComments	Allow end users to add comments
EnableChat	Enabling versaChat Client will provide your customers the ability to chat to your agents (LIVE SUPPORT)
EnableDashboard	Determine if Dashboard reporting should be enabled or not
EnableDDPCNotification	Determine if "Due Date Priority Change" correspondence history be displayed or not
EnableDocuments	Defines whether the documents module is enabled
EnableEmailSent	Determine if "Email Sent" correspondence history be displayed or not
EnableFaxSent	Determine if "Fax Sent" correspondence history be displayed or not
EnableForms	Defines whether the forms module is enabled
EnableHotNews	When enabled Hot News posts from versaSRS are displayed within SRSConnect
EnableKB	Defines whether the Knowledgebase module is enabled
EnableLoginSignupCaptcha	Define whether or not versaCaptcha code for sign-up & login verification is enabled
EnableResolveAndClose	Determine if "Resolve And Close" correspondence history be displayed or not
EnableServiceCatalogue	Determine if Service Catalogue should be enabled or not
EnableTaskComments	Allow end users to add comments to task
EnableTasks	Defines whether the task module is enabled
EnforceMFA	Define whether Multi-Factor Authentication (MFA) is enforced or not when using forms authentication. If this is enforced, Users logging in will need to input a verification code from an authenticator app or email as a second pass to validate their login.
HomeLoginNote	Allows you to add customised text on your Home page, double-clicking this area will display the HTML editor where you can customise the appearance of the text
HotNewsQueueID	Define the Team from where the "Hot News" are to be derived from
LoginNote	Allows you to add customised login text on your Login page, double-clicking this area will display the HTML editor where you can customise the appearance of the text
MailFrom	From address of any emails sent by SRSConnect
MailServer	Governs whether the system Update Type, "Resolve And Close", sends an Email to the Requestor(s)
MailSubject	The default "Subject" used for any new requests
MailTo	To address for SRSConnect requests, used when EmailToDB is set to Disabled
NewCallTemplateID	When logging a new request, use the template selected below to log the request
OAuthClientID	Define the OAuth ClientID to be used with the account set for SMTPAccount, also known as the ApplicationID in some instances
OAuthClientSecret	Define the secret password declared for the corresponding ClientID/ApplicationID
OAuthScopes	Define the available scope(s) used to limit versaSRS's access to the email accounts
OAuthTenantID	Define which Azure Active Directory to connect to when using Office 365
PageSize	Number of records to display per page
PasswordComplexity	Allows an Administrator to define a regular expression to check for and enforce password complexity when using Forms Authentication. On the next line down, write the text to display for invalid password detection.
PasswordExpiryDays	The number of days a User's password must be reset after it was last updated
PasswordReminderTemplateID	Select from the available list the Case update template you wish to use for sending out password reset instructions
Region	Controls the display and input format of dates within SRSConnect
RemoveDomainFromUsername	Defines whether the domain name from "Windows" login be removed before checking username in system
ShowCallComments	Determine if Case comments are displayed or not
ShowCorrespondenceHistory	Determine if request correspondence history is displayed or not
ShowLogout	Define whether the logout button be displayed on the interface or not
ShowTaskComments	Determine if the task comments history is displayed or not
ShowTaskCorrespondenceHistory	Determine if the task correspondence history is displayed or not
SignupLinkText	Add customised sign up text to your Login page
SignupNote	Add customised sign up note on your Sign up page
SiteURL	The URL which is used to access SRSConnect
SMTPAccount	The email account/username to be used for sending mail
SMTPAuthentication	The type of authentication used
SMTPPassword	The password used by the set SMTPAccount
SMTPPort	Port number for SMTP server
SMTPSSL	Set whether SMTPAccount uses SMTP SSL or not
SMTPTimeout	SMTP server timeout in seconds
SysAdminEmail	Define the System Administrator's email address
UploadPath	Redundant Setting - Do not remove or alter. System Reserved - (READ ONLY)
WelcomeNote	Add customised welcome text to your Home page, unlike HomeLoginNote this text will still be visible after a User logs in
WelcomeTemplateID	Select from the list below a Case Update template you wish to use, when sending out emails to your customers after they register. Use the tag [SITEURL] in your template to replace it with the SiteURL property.