Assigning Watchers
Anyone with an email address can be a Watcher in versaSRS and receive the Watcher Notifications. The following information describes how to assign Watchers to each of the Watcher Types.
Team Watchers
Team Watchers are added at the Team level within the System Teams window. To assign a Watcher as a Team Watcher, open the System Teams window, select a Team and click the Watchers button.
The email addresses of the Watchers can then be added to the Watchers window.
Skill Group Watchers
Skill Group Watchers are added at the Team level within the System Teams window. To assign a Watcher to a Skill Group within a Team, open the System Teams window, select a Team and click the Skill Groups button.
On the Manage Team Skill Groups screen select a Skill Group that has been assigned to the Team and then click the Watchers button.
The email addresses of the Watchers can then be added to the Watchers window.
Record Watchers
Record Watchers are added directly to a Case, Problem, or RFC. To assign a Watcher to an existing Record, open the Record and click the Watchers Icon ().
The email addresses of the Watchers can then be added to the Watchers window.
New Case Watchers
New Case Watchers are added at the Team level within the System Teams window. To assign a Watcher as a New Case Watcher of a Team, open the System Teams window, select a Team and click the New Case Watchers button.
The email addresses of the Watchers can then be added to the Watchers window.