:: So... Why Choose versaSRS?
The profitability, success and effectiveness of your organization is dynamically linked to the quality of the support and service you provide your customers.
Providing a First Class level of service, by utilizing a system which enables you to fully manage your customers, will enhance customer satisfaction, increase productivity and subsequently reduce operational costs.
versaSRS HelpDesk combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization.
By the use of a centralized and easily accessible system, response times are improved which, in turn, prevents lost calls, lost leads or lost information from occurring - no more disparate client data throughout the organization.
versaSRS HelpDesk can therefore assist your company to:
- Increase service and support profits
- Provide a Single Point of Contact for all your customer requirements
- Provide Reliable and Constant Support throughout the company
- Advance and improve levels of customer satisfaction
- Enable your business to flexibly manage customer change
versaSRS HelpDesk’s framework, adaptability and design enables companies to implement the solution for business processes which cover a wide range of areas – catering for virtually any process which requires comprehensive management and communications tracking.
versaSRS HelpDesk supports the ITIL standard allowing for comprehensive service managmement processes to be handled and managed accordingly.
The following ITIL processes are catered for in versaSRS HelpDesk:
- Incident Management
- Service Level Management
- Problem Management (coming soon)
- Configuration Management
- Change Management (coming soon)