:: Annual Technical Support & Software Upgrades Packages
Without a Support Agreement, Level 1 Support is included FREE for the first 30 Days against the Free Version of versaSRS HelpDesk.*
To continue to receive Technical Support and Software Upgrades a Support Level 2 Package must be purchased within 60 days from the date of keycode issue. If a Support Agreement is not taken out, and you wish to activated it later, an 'Upgrade Fee' is payable.
Level 2 Support Annual Fees are optional, and are charged at 20% of the currently listed Total License(s) price per year.
VersaDev Partners in your local region may also offer additional local support charges at an additional price.
Please contact the VersaDev Partner in your region for additional information.
Level 1 Support;
This support level allows users to contact our customer support department via e-mail* only. Incoming e-mails are automatically converted to trouble tickets within our system and distributed to an appropriate support consultant. VersaDev support staff will respond via e-mail to this category of support relationship within 24-48 hours of receipt of the issue. Software Upgrades are not included in this Service Level.
Level 2 Support;
With this support level, users can contact our Customer Support Department via email or phone*. VersaDev support staff will respond to support queries within six business hours via e-mail or telephone. Software Updates & Upgrades are included in this Service Level at no additional charge.
*Conditions Apply - Software Support & Software Upgrades are only available to clients whom have taken out a maintenance agreement against fully paid software licenses. Email and Phone Support is manned during normal VersaDev Business Hours, or relative to your regional support sevice provider. The starting date of a maintenance agreement is ALWAYS the date when the product was purchased.