VersaDev
VersaDev
Delivering Business Software Solutions

VersaDev
versaSRS - Standard vs Professional

Primary Modules & Features Standard Professional
Version 3.3.0 3.3.0
Technology ASP.NET ASP.NET
Licensed System Operators / Technicians 1 to Unlimited 1 to Unlimited
Supports ITIL Service Desk Processes
Supports ITIL Service Level Management Processes
Supports ITIL Incident Management Processes
Supporst ITIL Configuration Management Processes
Create Unlimited Number of System Queues
Create Unlimited Number of System Skill Groups
Ability to Modify Dropdown Selection Lists (database driven)
Configurable for Single POP3 Mailbox with Multiple Email Addresses
Configurable for Multiple POP3 Mailboxes
Import Microsoft Exchange Server® Global Address List (GAL)
Import Calls/Tickets/Cases from Other Systems
Import Contacts
Email Integration Module
Incoming Email Integration
Incoming Email Extended Call Logging Using XML Tagging
Incoming Email Custom Routing Rules
Outgoing Email Integration
Incoming Email Automatically Creates New Call
Email Update from User/Requestor Automatically Associates
with Existing Call
Automatic System Email Notifications to System Operators
Automatic System Email Notifications to Watchers (in-house
and 3rd Party)
Automatic System Email Notifications to Users / Requestors
Automatic Call/Ticket Number Assignment
Automatic Skill Group Assignment Module (Optional)
Automatic Operator Assignment Module (Optional)
Operator Call Logging Module
Operator Call Updating Module
Call Templates Module
Call Update Templates Module
Call Status Change Module
Operator Re-assignment Module
Comprehensive Audit Logs Generated
Attachments Module
Call Search Module
Call Links Module (Create Parent / Child Relationships)
versaEDIT (WYSIWYG HTML / Text Editor) Module
Spell Checker Module
Scheduled Calls Module
Manage Scheduled Calls
Create Scheduled Calls
Dormant Calls Module
Contacts Module
Manage Contacts
Assign Contacts to Call
Assign Contacts Automatically to Call from Incoming Email
(Auto-lookup feature)
Forms Module
Manage Forms (Admin)
Create Custom Forms (Forms Module)
Create Custom Lists (Forms Module)
Create Custom Surveys (Forms Module)
Create Custom Call Scripts (Forms Module)
Add Forms / Lists / Surveys / Scripts to Call
Assets Module
Manage Assets (Admin)
Import Assets
Assign Assets to Calls
Asset to Asset Linking (Create Parent / Child Relationships)
Assets to Call Linking
Add Documents / Attachments to Assets
Assets Search
Assets Warranty Email Notifications
Manage System Labels Module
Create Custom Look-up Lists Module
Actions Module (Work Orders)
Manage Actions (Work Orders)
Assign Actions (Work Orders) to Calls
Assign Actions (Work Orders) to Operators
Assign Actions (Work Orders) to 3rd Parties
Create Action (Work Order) Escalations (in-house & 3rd Party)
Create Action (Work Order) Custom Dropdown Selection Lists
Action (Work Order) Assignment Email Notifications
Action (Work Order) Escalation Email Notifications
Time & Billing Module - Main Call Screen
Time & Billing Module - Call Update Screen
Hot News Module
Events Module
Call Escalations Module
Call Escalations Email Notifications Module
Custom Button Bar Module
Quick Links Module
Knowledge Base Module
Knowledge Base Authoring & Publishing Module
Knowledge Base Searching Module
Insert Knowledge Base Article into Call Solution
Insert Knowledge URL into Call Solution
Publish Knowledge Base Articles to Corporate Intranet /
Internet
Client Access Tool Module (versaCAT)
Manage Client Access Tool Users
Client Access Tool Module
Client Access Tool - Users can Log Calls
Client Access Tool - Review Existing Calls (full History)
Client Access Tool - Re-open Closed Calls
Client Access Tool - with Knowledge Base Search
Supports Microsoft SQL Reporting Services®
In-built Reporting Module (Reporting Dashboard)
Export Reports to Microsoft Word®
Export Reports to Microsoft Excel®
Export Reports to HTML
Microsoft SQL Server®
Microsoft MSDE®
Microsoft SQL Server 2005 Express®
Microsoft
 Testimonials

"We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles"

Randall O. Walrond.
President,
IVR Technologies.

"The pre-sales support I received was excellent!”

Mike McPoyle.
Lotus Notes Team,
Footlocker.

"I’m very impressed with the flexibility of this product.”

Jeff Leichty.
Director of Information Technology,
Indiana Institute of Technology.

"I've download VersaCAT & VersaSRS, and I'm very impressed ...
Thank you for getting back to me so quickly. It's nice to see a company that takes an interest in the opinions of potential customers!”

William Kristoph.
Systems Administrator,
Leon County Clerk of Courts.

"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features.”

Robert Zenzerovic.
Istracom D.O.O.

"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system.”

Tareq Nu'man.
Systems Engineer,
Universe Computers, Kuwait.