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Primary Modules & Features
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Edition
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Community
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Standard
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Professional
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Enterprise
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Version
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4.0.0 |
4.0.0 |
4.0.0 |
4.0.0 |
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Technology + Framework
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ASP.NET 2.0 |
ASP.NET 2.0 |
ASP.NET 2.0 |
ASP.NET 2.0 |
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Licensed System Operators / Technicians
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1 (free license) |
Unlimited |
Min 3 to Unlimited |
Min 5 to Unlimited |
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Maximum Number of System Queues Allowable (Such as: Sales, Support, Accounts, etc.)
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1 |
5 |
5 |
Unlimited |
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Number of End Users / Customers
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Unlimited |
Unlimited |
Unlimited |
Unlimited |
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License will not expire
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Supports ITIL Service Desk processes
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Supports ITIL Service Level Management processes
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Supports ITIL Incident Management processes
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CRM Module
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Comprehensive and detailed Organization / Company Record Management
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Comprehensive and detailed Contact Record Management
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Ability to Record Multiple Contacts Against Organization
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Ability to Record Multiple Addresses Against Organization / Contact
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Ability to Record Contact Against Multiple Organizations
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Full Integration and linking between versaSRS HelpDesk Call History, Communications and Assets Information system wide for Contacts & Organization records
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CRM Contract Management Module
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Single POP3 Mailbox (using multiple email addresses) support
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Multiple POP3 Mailbox support
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Configurable for Multiple POP3 Mailboxes Module
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Email Integration Module
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Incoming Email Integration
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Incoming Email automatically creates New Call
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Outgoing Email Integration
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Email Update from User / Requestor automatically associates with existing call
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Automatic System Email notifications to System Operators
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Automatic System Email notification to Users / Requestors
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Extended Call Logging via Email or Custom Web Form using XML Tagging to Set Call Properties
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Incoming Email Custom Routing Rules
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Automatic Call Number Assignment
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Automatic Skill Group Assignment Module (Optional)
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Automatic Operator Assignment Module (Optional)
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Operator Call Logging Module
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Operator Call Updating Module
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Call Templates Module
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Call Update Templates Module
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Call Status Change Module
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Operator Re-assignment Module
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Comprehensive Audit Logs Generated
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Attachments Module
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Call Search Module
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Call Links Module (create Parent / Child relationships)
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Manage System Labels Modules
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Custom Look-Up Lists Module
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Modify Dropdown selection lists (database driven)
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versaEdit (WYSIWYG HTML / Text Editor) Module
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Remember Last Window Position
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Spell Checker Module
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Document Management Module
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Scheduled Calls Module
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Manage Scheduled Calls
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Create Automatic Scheduled Calls
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Create Automatic Scheduled Calls with associated Tasks (Work Orders)
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Dormant Calls Module
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Generic Contacts Module (non-CRM)
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Manage Contacts
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Assign Contacts to Call
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Assign Contacts Automatically to Call from Incoming Email (Auto-lookup feature)
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Forms Module
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Manage Forms (Admin)
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Create Custom Forms (Forms Module)
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Create Custom Lists (Forms Module)
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Create Custom Surveys (Forms Module)
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Create Custom Call Scripts (Forms Module)
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Add Forms / Lists / Surveys / Scripts to Call
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Assets Module
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Manage Assets (Admin)
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Import Assets
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Assign Assets to Calls
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Asset to Asset Linking (Create Parent / Child Relationships)
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Assets to Call Linking
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Add Documents / Attachments to Assets
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Assets Search
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Assets Warranty Email Notifications
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Tasks Module (Work Orders)
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Manage Tasks (Work Orders)
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Task (Work Orders) Template Module
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Create & Assign Tasks (Work Orders) to Calls
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Create & Assign Tasks (Work Orders) to Operators
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Create & Assign Tasks (Work Orders) to 3rd Parties
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Create Tasks (Work Order) Escalations (in-house & 3rd Party)
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Create Tasks (Work Order) Custom Dropdown Selection Lists
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Task (Work Order) Assignment Email Notifications
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Task (Work Order) Escalation Email Notifications
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Call Escalations Module
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Call Escalations Email Notifications Module
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Time & Billing Module - Calls
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Time & Billing Module - Tasks
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Hot News Module
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Events Module
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Custom Button Bar Module
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Quick Links Module
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Knowledge Base Module
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Knowledge Base Authoring & Publishing Module
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Knowledge Base Searching Module
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Insert Knowledge Base Article into Call Solution
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Insert Knowledge Base URL into Call Solution
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Publish Knowledge Base Articles to Corporate Intranet / Internet
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Knowledge Base to Call Linking
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Knowledge Base File / Document Attachment Support
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Knowledge Base to Knowledge Base Linking
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Knowledge Base RSS Support
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Client Access Tool Module (versaCAT)
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Manage Client Access Tool Users
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Client Access Tool Module
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Client Access Tool - Users can Log Calls
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Client Access Tool - Review Existing Calls (Full History)
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Client Access Tool - Re-open Closed Calls
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Client Access Tool - Publish Hot New Articles
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Client Access Tool - with Knowledge Base Search
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Supports Microsoft SQL Reporting Services®
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In-built Reporting Module (Reporting Dashboard)
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Export Reports to Microsoft Word®
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Export Reports to Microsoft Excel®
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Export Reports to HTML
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Microsoft SQL Server®
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Microsoft SQL Server 2005 Express®
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Import Microsoft Exchange Server® Global Address List (GAL)
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Import Calls / Tickets / Cases from Other Systems
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Import Contacts
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Record Archiving Module (Standalone Desktop Application) + Archive Viewer (Web Application)
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Buy $ Contact Us |
Buy $ Contact Us |
Buy $ Contact Us |
Buy $ Contact Us |
|
Survey Application (Customer Survey on Call Closure)
|
Buy $ Contact Us |
Buy $ Contact Us |
Buy $ Contact Us |
Available free on request |