VersaDev
VersaDev
Delivering Business Software Solutions

VersaDev
versaSRS - Capabilities

 :: Capabilities


User Functions*

  • Submit Request / Issues / Enquiries
  • Look-Up Ticket
  • Respond to Tickets
  • Knowledgebase Searching / Search Issues
  • Receive Email Notifications
  • Add Notes to Issues
  • Add Solution to Issue
  • Close Issue
  • Create Knowledgebase Articles
  • Access to Hot News Board for System-wide Alerts and Support Issues
  • Plus much, much more...

Administrator/Manager Functions*

  • Create Job Templates
  • Assign Tickets
  • Automatically Log Jobs (Schedule Jobs)
  • Manage Hot News Articles
  • Manage System Queues, Skill Groups and Users
  • Establish Issue Types and Subtypes (Keys) and Set Associated Priorities
  • Manage Notification Templates
  • Manage the Knowledge Base System
  • Plus much, much more...

 :: Modules


As all of VersaDev's applications are built upon a strong, yet modular foundation. This simple structure allows for the easy integration of add-on modules which add new functionality to the core application.

With its Open Model Architecture & Design - versaSRS HelpDesk can be used for any business process or service.



VersaDev - Capabilities Statement VersaDev - Capabilities Statement

* Conditions Apply. Available Features and Modules are dependant on which Edition of versaSRS HelpDesk is installed.
To compare versaSRS HelpDesk Standard and Professional Editions, please go here; Standard vs Professional

Microsoft
 Testimonials

"We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles"

Randall O. Walrond.
President,
IVR Technologies.

"The pre-sales support I received was excellent!”

Mike McPoyle.
Lotus Notes Team,
Footlocker.

"I’m very impressed with the flexibility of this product.”

Jeff Leichty.
Director of Information Technology,
Indiana Institute of Technology.

"I've download VersaCAT & VersaSRS, and I'm very impressed ...
Thank you for getting back to me so quickly. It's nice to see a company that takes an interest in the opinions of potential customers!”

William Kristoph.
Systems Administrator,
Leon County Clerk of Courts.

"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features.”

Robert Zenzerovic.
Istracom D.O.O.

"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system.”

Tareq Nu'man.
Systems Engineer,
Universe Computers, Kuwait.