versaSRS HelpDesk - Service Request Software - Editions Overview

 

 

Community Edition
(Free)

 

Ideal for entrepreneurs, small business owners, and sales professionals.

Maximize your time, create satisfied customers, and increase your sales.

  • Professional Edition with all modules and features.

  • 1 user license / 1 queue.

  • Could be used as an extended unlimited trial.

  • Upgrade easily as your business grows.

>> Compare versaSRS HelpDesk Editions

  
 

 

Standard Edition
(Only $395)

 

For all types of businesses, versaSRS HelpDesk Standard Edition is a cost effective solution that enables your business to work effectively.

It is an ideal solution for simple issue tracking, trouble tickets, project management assignments or bug tracking. It provides the core components of versaSRS HelpDesk without some of the extended modules that make up the Professional Edition.

  • Unlimited user licenses / 5 queues

  • Extra modules can be easily integrated as needed

>> Compare versaSRS HelpDesk Editions

  
 

 

Professional Edition (Starts from $595)

 

Our most popular edition, versaSRS HelpDesk Professional Edition is ideal for businesses with more sophisticated process and automation needs.

versaSRS Professional Edition offers advanced features including Knowledge Base management, Escalations and alerts, integrated CRM, Assets, Tasks, Forms, Scheduled Calls and Extended Call Logging. As your business grows , versaSRS HelpDesk Professional Edition grows with you - from 3 to an unlimited number of user licenses.

  • Min 3 to Unlimited licenses / 5 queues

  • Customer Service Requests, Tracking & Management - Full Cycle

  • Case Management

  • Project Management

  • Consolidation of Client, IT, HR & Asset Requirements

  • Product & Services Support Issues

  • IT Help Desk Incidents

  • Problem & Incident Management

  • Customer Relationship Management

  • Sales & Leads Tracking

  • Product Maintenance Tracking

  • General Enquiries

  • Pre and Post Sales Support

  • HR Issues

  • Personnel Management

  • Full Cycle Project Management

  • Technical Issue Tracking

  • Knowledge Management

  • Asset Management

  • IT helpdesk, trouble-ticketing , issue tracking, project management, IT request management, incident management, customer service and support, bug tracking and much more ...

  • Ideal for all types of businesses or smaller departments within a large organisation

>> Compare versaSRS HelpDesk Editions

  
 

 

Enterprise Edition (Starts from $1495)

 

Need more than 5 queues - how about unlimited?

versaSRS HelpDesk Enterprise has all the features of Professional Edition, but with unlimited queues.

  • Ideal for medium to large enterprises

  • Minimum 5 user licenses/ unlimited queues

>> Compare versaSRS HelpDesk Editions

  

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