An effective Help Desk, Service Request
or Case Management System is
a critical success factor for any organisation. Businesses are constantly
trying to find a more efficient way of providing full and
well managed support throughout the cycle of managing their
customers - this is where versaSRS can help.
versaSRS is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
versaSRS supports the
ITIL (IT Infrastructure Library) framework to meet all of your service level requirements. For more information on how versaSRS can be used within the ITIL framework
please click here.
versaSRS allows you to prioritise, assign, track, report and audit your issues, whatever they may be - from software bugs and help desk tickets to project tasks and change requests.
Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers -
to increase productivity, reduce service desk workload and subsequently reduce operational costs.
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versaSRS Help Desk
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versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.
- Request Management
- Incident (Cases) Management (ITIL)
>> Compare versaSRS Editions
>> Request A Quote
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versaSRS Service Desk
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versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 10 Queues are included and all relevant modules.
- Request Management
- Incident (Cases) Management (ITIL)
- Problem Management (ITIL)
- Assets Module
- Asset Inventory
- Asset Scanning Agents
- Purchase & Contract Management
- Configuration Management (ITIL)
>> Compare versaSRS Editions
>> Request A Quote
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versaSRS ITSM/ITIL
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For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.
- Request Management
- Incident (Cases) Management (ITIL)
- Problem Management (ITIL)
- Change Management (ITIL)
- Approvals & Sign-off Module (ITIL)
- CMDB (ITIL)
- Assets Module
- Asset Inventory
- Asset Scanning Agents
- Purchase & Contract Management
- Configuration Management (ITIL)
>> Compare versaSRS Editions
>> Request A Quote
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