Sectors: Mining & Resources,
BHP Billiton was previously using a Vantive Help Desk with an Oracle backend database. The challenge was integration with Active Directory, GSAP and the importing of legacy data. Due to our solution being built on Microsoft Enterprise platforms, our solution was highly scalable, reliable and robust. The solution also included a custom disaster recovery mechanism. Due to the solution being browser-based there was an immediate ROI as no desktop rollout was required.
versaSRS provides BHP Billiton with a flexible and scalable solution for managing their service request processes and providing effective solutions for staff, vendors and customers. As a result versaSRS has been adopted by BHP Billiton globally as the product of choice for their HR & Payroll departments to effectively manage requests internally throughout the organisation.
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"VersaSRS is very easy and straightforward to implement. We host our own VersaSRS, also have great support from VersaDev."
Eric Kuncoro, Web Technology Consultant, eWorks
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Avalon Property Group
Sectors: Real Estate, Property Development, Architecture
What is the biggest impact versaSRS has made on your business?
"Major reduction in time dealing with support calls manually through a support email mailbox, providing a more professional service to our Avalon group of companies.."
Jacqui Kubank, Systems Accountant, Avalon Property Group
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Oil & Gas
"We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers ... Managing service delivery across multiple sites was a nightmare and VersaSRS enables this pretty much instantly."
Dan Wilson, Director, Cord International
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Sectors: Communications, Networks
"versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics (average time to resolve, agent performance, issues per product, issues by category, issues by customer) on a daily, weekly and monthly basis."
Randall O. Walrond, President, IVR Technologies
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"The product installed in minutes and was configured not long after.
We had some queries with the VersaDev support team and received a same day response in regards to making some minor
customizations to suit our business. The product ticks all the boxes and is simple to use."
Dominic Borg, Service Delivery Manager, Regency Media
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Norwich University College of the Arts
Sectors: Education, Universities, Colleges
Three Deciding Factors:
"Linking to Active Directory, a good method of recording assets, web interface."
Mark Humphrys, IT Services Manager, Norwich University College of the Arts
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Sectors: Education, Colleges
"versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."
David Mitchell, Systems Manager, Emmanuel College
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Adelaide City Council
"versaSRS has greatly improved the entire business process for service requests from start to completion .. And we have only touched on the surface of what the software is really capable of."
Jannis Seccafien, Customer Service Officer Property, Corporate Property, Adelaide City Council
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City of West Torrens
"Now we are identifying issues clearly, be that with a user, or a piece of equipment or an application, we now have a better idea of what is going on. From a management perspective there is a clear and structured workflow as well as a managed workload."
Liz Bailey, IT Systems Analyst, City of West Torrens
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Australian Satellite Communications
"In the case of our largest contract we were able to provide more than the Service Level Agreements. We are a long way ahead of a lot of the other contractors."
Michael Blake, Service Manager, Australian Satellite Communications
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