The profitability, success and effectiveness of your organization
is dynamically linked to the quality of the support and service you
provide your customers. Providing a First Class level of service, by
utilizing a system which enables you to fully manage your customers,
will enhance customer satisfaction, increase productivity and
subsequently reduce operational costs.
versaSRS HelpDesk combines the intuitive 'look and feel' of a desktop
application with a simple and easy-to-use interface which will
improve the performance and productivity of your organization.
By the use of a centralized and easily accessible system,
response times are improved which, in turn, prevents lost calls, lost
leads or lost information from occurring - no more disparate client data
throughout the organization.
versaSRS HelpDesk can therefore assist your company to:
- Increase service and support profits
- Provide a Single Point of Contact for all your
customer requirements
- Provide Reliable and Constant Support
throughout the company
- Advance and improve levels of customer
satisfaction
- Enable your business to flexibly manage
customer change
versaSRS HelpDesk’s framework, adaptability and design enables
companies to implement the solution for business processes which cover a
wide range of areas – catering for virtually any process which requires
comprehensive management and communications tracking.
versaSRS HelpDesk supports ITIL
versaSRS HelpDesk supports the ITIL
standard allowing for comprehensive service managmement processes to be
handled and managed accordingly.
The following ITIL processes are catered for in versaSRS HelpDesk:
- Incident Management
- Service Level Management
- Problem Management (coming soon)
- Configuration Management
- Change Management (coming soon)