The profitability, success and effectiveness of your organization
is dynamically linked to the quality of the support and service you
provide your customers. Providing a First Class level of service, by
utilizing a system which enables you to fully manage your customers,
will enhance customer satisfaction, increase productivity and
subsequently reduce operational costs.
versaSRS combines the intuitive 'look and feel' of a desktop
application with a simple and easy-to-use interface which will
improve the performance and productivity of your organization.
By the use of a centralized and easily accessible system,
response times are improved which, in turn, prevents lost calls, lost
leads or lost information from occurring - no more disparate client data
throughout the organization.
versaSRS can therefore assist your company to:
The versaSRS framework, adaptability and design
- Increase service and support profits
- Provide a Single Point of Contact for all your
- Provide Reliable and Constant Support
throughout the company
- Advance and improve levels of customer
- Enable your business to flexibly manage
companies to implement the solution for business processes which cover a
wide range of areas – catering for virtually any process which requires
comprehensive management and communications tracking.
versaSRS supports ITIL
versaSRS supports the ITIL
standard allowing for comprehensive service managmement processes to be
handled and managed accordingly.
The following ITIL processes are supported by versaSRS ITSM/ITIL:
- Incident Management
- Service Level Management
- Problem Management
- Configuration Management
- Change Management