The following Flash Demonstrations will launch a New Browser Window and require Macromedia Flash Palyer to be installed. A minimum screen resolution of 1024 x 768 set to Full-Screen is recommended for satisfactory viewing.
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General Application Usage
MY HOME - System Operator Dashboard
(Viewing time: 8 mins ; File Size: 3 Mb)
Overview of the versaSRS HelpDesk Interface
(Viewing time: 7 mins ; File Size: 2 Mb)
Main Call Logging Screen Components
(Viewing time: 14 mins ; File Size: 2.6 Mb)
Operator Call Logging Example
(Viewing time: 6 mins ; File Size: 2 Mb)
Use of Call Templates & Call Update Templates
(Viewing time: 5 mins ; File Size: 1 Mb)
Bulk Template Update Tool
(Viewing time: 10 mins ; File Size: 2.4 Mb)
Creating Custom Forms using the FORMS Module
(Viewing time: 7 mins ; File Size: 1 Mb)
Hot News Board Module
(Viewing time: 4.5 mins ; File Size: 800 Kb)
Using Keys and Key Sets
(Viewing time: 6 mins ; File Size: 1.2 Mb)
Reporting - Using the Reporting Dashboard
(Viewing time: 7 mins ; File Size: 2 Mb)
Application Administration
How to Assign Operators
(Viewing time: 2 mins ; File Size: 600 Kb)
System Administration - Queue Setup & Management
(Viewing time: 9 mins ; File Size: 1.6 Mb)