VersaDev provides both free and paid support. This page outlines the level of support we offer and our support procedures for each.
Before requesting Support
Please review the Online Help,
before contacting support.
VersaDev provides support for the current major release version of versaSRS (v5), as well as the immediately preceding major version of versaSRS (v4).
Users of versaSRS - 30 Day Trial are entitled to 2 support tickets over 2 months from the date of
VersaDev does not provide ongoing support after the first 2 support tickets
unless you have a paid support package. To continue to receive ongoing support, you may
wish to consider the benefits of a Software Support and Upgrades
Insurance package, for more information, please Contact Us.
Paid Support & Partner Support
Customers with a paid support package or VersaDev Partners, can obtain support via our support system, via e-mail or phone*.
Support rates only apply to Customers that are currently within contract with VersaDev.
If you are not in contract then the top tier Public Holiday
Hourly rate will apply.
These rates apply when the services are not covered by the
Annual Software Support & Upgrade Insurance agreement.
Click here for Support Rates (PDF).
The versaSRS Upgrade insurance package entitles you to receive updates of versaSRS for one year.
This includes patches as well as new versions (eg. 4 to 5). You can purchase an upgrade insurance package within 30 days
of ACTIVATION of the main license. If you do not purchase an upgrade insurance package and wish to upgrade to the latest
version once a new version is released, you will have to buy a version upgrade at 60% of the full version price.
* Email and Phone Support is manned during normal VersaDev Business Hours, or relative to your regional support service provider if applicable.
The starting date of a maintenance agreement is ALWAYS the date when the product was purchased.