VersaDev provides both free and paid support. This page outlines the level of support we offer and our support procedures for each.
Before requesting Support
Please review the Software Manual as well as
Online Help,
FAQs and
KnowledgeBase
before contacting support.
Free Support
Users of versaSRS HelpDesk - Community Edition and
users of versaSRS HelpDesk - Full Trial Enterprise
Edition are entitled to 2 support tickets over 2 months from the date of
download.
In addition to the 2 free
support tickets, users can also obtain user-to-user support via the
VersaDev Forums. These
forums are moderated by VersaDev and you should be able to obtain enough
tips to solve the issue.
VersaDev does not provide ongoing support after the first 2 support tickets
unless you have a paid support package. To continue to receive ongoing support, you may
wish to consider the benefits of a Software Support and Upgrades
Insurance package, for more information, please Contact Us.
Paid Support & Partner Support
Customers with a paid support package or VersaDev Partners, can obtain support via our support system, via e-mail or phone*.
Upgrade Insurance
The versaSRS HelpDesk Upgrade insurance package entitles you to receive updates of versaSRS HelpDesk for one year.
This includes patches as well as new versions (eg. 4 to 5). You can purchase an upgrade insurance package within 30 days
of ACTIVATION of the main license. If you do not purchase an upgrade insurance package and wish to upgrade to the latest
version once a new version is released, you will have to buy a version upgrade at 60% of the full version price.
* Email and Phone Support is manned during normal VersaDev Business Hours, or relative to your regional support service provider if applicable.
The starting date of a maintenance agreement is ALWAYS the date when the product was purchased.