IVR Technologies chooses versaSRS over other solutions
"IVR Technologies, Inc. is a leading software development company in the next generation VoIP telecom space. Our market success is a direct result of the high priority we place on customer satisfaction. In our continuing commitment to our customers we decided to implement a system to empower our customers to be able to log and track support issues at their convenience as well as be able to search our vast knowledgebase of help articles. After a lengthy process of evaluating hosted and unhosted help desk solutions we came across the VersaSRS platform. We were immediately impressed with VersaSRS' broad feature set, the wealth of information posted on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles.
We have found the solution extremely easy to install, configure and customize but the most amazing aspect of the product is its rich and user friendly interface. In a world where the consumer has come to expect a trade off with web based systems between ubiquitous access and a rich user interface, the VersaSRS system clearly demonstrates that a web based application can be just as rich as any native application with the added benefit of being easily accessible for customers and support representatives while also being centrally managed."
Randall O. Walrond, President, IVR Technologies, Inc., USA
"You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!"
Sean Brown.
Clear Link Networks, Inc.
"The pre-sales support I received was excellent!”
Mike McPoyle.
Lotus Notes Team,
Footlocker.
"I’m very impressed with the flexibility of this product.”
Jeff Leichty.
Director of Information Technology,
Indiana Institute of Technology.
"I've downloaded VersaSRS, and I'm very impressed ...
Thank you for getting back to me so quickly. It's nice to see a
company that takes an interest in the opinions of potential customers!”
William Kristoph.
Systems Administrator,
Leon County Clerk of Courts.
"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features.”
Robert Zenzerovic.
Istracom D.O.O.
"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system.”
Tareq Nu'man.
Systems Engineer,
Universe Computers, Kuwait.