Help Desk & Service Request Software - ITIL Framework Support

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ITIL (IT Infrastructure Library) is a framework of best practices to manage IT operations and services defined in the mid-1980s by the Government of Commerce, UK. ITIL's main purpose is to align business and Information Technology, allowing organizations to implement what is relevant to their business. ITIL is just a documented common sense from years of learning from helpdesk managers around the world.

Click here to find out how versaSRS HelpDesk supports the ITIL framework (PDF)

ITIL Facts & Myths

There are many myths and misconceptions surrounding the IT Infrastructure Library. Click here to view a very informative article on the Top 4 ITIL Myths.

Quick Facts Explanation
ITIL is not a standard Consider it a good advice from IT Managers who have been there. It is up to you to take it or leave it. You can implement ITIL the way it works best for you. 
You cannot get your company ITIL-certified If you are targeting certification, you must get ISO20000 and BS 15000 standards, based on ITIL. 
There are no ITIL-compliant products No one can certify products as ITIL-compliant. It is common for people to refer to PinkElephant's certification. Please read the fine print. 
ITIL is for small, medium and large companies Anyone can implement ITIL. However, it makes sense when the size of your helpdesk team is more than 5. 
ITIL is not from a single company or a person ITIL is not backed by a single company or a person. There is no profit motive or personal promotion.