Technology - versaSRS - Help Desk | Service Desk | ITSM
- 100% Web Browser Based Solution
- Microsoft .Net Framework
- Web Services
- Microsoft .Net Windows Services
- Microsoft Office Web Components (OWC)* (For use with versaSheets Module)
Hosting/Hardware Requirements
- Microsoft
- Windows Server 2012, or
- Windows Server 2008, or
- Windows 7**, or
- Windows Vista**
- Microsoft Internet Information Server
(IIS) 7.0
- Microsoft .Net Framework 4.0 (Available as
a free download from Microsoft)
- Microsoft SQL Server
- POP3 or IMAP Enabled Mailbox(es)
- CPU – Minimum 1 GHz (Recommended 2GHz)
- Memory – Minimum 2GB RAM (Recommended 4GB – depending on work load)
- Disk space – Minimum 100GB (For application & allowing for database growth up to 90GB)
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Client Requirements
- Web browser: Microsoft Internet Explorer 8.0 & above, Chrome, Firefox, Safari
- Pop-Up Blocking Software Disabled or App Added
to Allowable Site List
- Java Script enabled
- Cookies enabled
- Screen resolution 1024 x 768 (min)
* The versaSheet module requires Microsoft Office Web Components (OWC).
Click to download OWC.
Please Note: For OWC to work properly in IE 8 you need to disable "Automatic Crash Recovery" as outlined below:
1. In Internet Explorer, click the Tools button, and then click Internet Options.
2. Click the Advanced tab.
3. In the Browsing section, clear the Enable automatic crash recovery check box.
If you are experiencing issues running OWC then please download this file and follow the instructions included.
** Microsoft Windows 7 & Vista are only suitable for
evaluation purposes and single user instances. More than one user
environments will require MS Windows Server 2003 or 2008.