versaSRS HelpDesk - Service Request Software - Free Download

Don't have the time to install and trial software? Why not try a fully functional online demo. Alternatively, click here to request an evaluation kit containing all Brochures & Whitepapers.

Version: 4.1.0
Released: December 2009
Platform: Windows Server 2008/2003/2000, Windows 7*, Windows Vista*, Windows XP*
File Size: 14MB

Sites with an existing installation please note: The Software Downloads below (v4.1.0) ARE NOT an Update or Upgrade. The v4.1.0 Upgrade Package, for eligible Customers, is available now and VersaDev will contact you directly to inform you on when and how you will be able to obtain it.

The Community Edition or Full Trial Enterprise Edition can be upgraded to Standard, Professional or Enterprise Edition on purchase. A comprehensive feature list and edition comparison can be found here.





  •  1 technician / operator license
  •  Unlimited tickets
  •  Unlimited emails
  •  1 queue
  •  All modules activated
  •  Never expires

INCLUDES FREE SUPPORT
(Log 2 support tickets over 2 months)

Download Now!

Click the "Request Key" button below to register for a Free Community Edition
license key.

Request Key


  •  250 technician / operator licenses
  •  250 tickets (after which expires)
  •  Unlimited emails
  •  Unlimited queues
  •  All modules activated

INCLUDES FREE SUPPORT
(Log 2 support tickets over 2 months)

Download Now!

Click the "Request Key" button below to register for a Full Trial Enterprise Edition license key.

Request Key


* Microsoft Windows 7, Windows Vista, Windows XP is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000, 2003 or 2008.

** The default font for versaSRS HelpDesk v3.3.0 is Segoe UI. This font will already be installed if you are accessing versaSRS from a Microsoft Windows Vista workstation or have Microsoft Office 2007 installed. To download the Segoe UI font, click here.

What's New In v4.1.0?

versaSRS HelpDesk - Service Request - Incident Management System

  • New "Full Trial Enterprise Edition" available
  • CTI Telephony Integration Module - Ability to hook into Telephone CTI functionality (ask us for details)
  • versaContax - New and improved Contacts Search Module
  • versaCalendar provides a Calendar view of tickets in Queues, accessible through the 'View' menu
  • Manage Queue > User groups - have added 'Add All' & 'Remove All' buttons
  • New Correspondence option of Reply To "Recent", "All" and "Forward" added to Audit Logs right-click menu
  • Greater stability & performance
  • Various known bug fixes

Installation, Instructions & Help Files 


Download Description
Click to View Software Installation & Instruction Manual
(This manual is included in above download package)
Click to View Online Help Manual
(Covers all application usage information)
Click to View Email Setup Instructions
Click to View versaSRS HelpDesk - Software Licensing Agreement
Click to View versaSRS HelpDesk - Release Notes
Click to download Download the Segoe UI font

Other Useful Applications 


Download Description
Click to Download Microsoft SQL Server 2008 Express - FREE from Microsoft


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