versaCAT
========

Customizing The Printer Friendly View Of Call Data
--------------------------------------------------

The printer friendly view of Call data is displayed via the ASP.Net page printcall.aspx.

This page has been designed to allow clients to edit the page and therefore control which Call properties are displayed and how they are presented.

The list below indicates how to include Call properties within the page. Because contact data can be re-mapped to different fields within versaSRS (e.g. the system may be configured to store a requestor's Fax number within the Computer field), it is up to the client to set the appropriate display label for each property: printer friendly labels are not based on the versaSRS system labels.



<%# oCallDetails.CallID.ToString() %>	Call #
<%# DateEntered %>			Logged Date
<%# oCallDetails.HDUserFullName %>	Logged By
<%# oCallDetails.Problem %>		Problem
<%# oCallDetails.CallType %>		Call Type
<%# oCallDetails.ReceivedBy %>		Received By
<%# oCallDetails.CallStatus %>		Status
<%# oCallDetails.Description %>		Call Details
<%# oCallDetails.Solution %>		Call Solution
<%# oCallDetails.QueueName %>		Queue
<%# oCallDetails.SkillGroupName %>	Skill Group
<%# oCallDetails.UserFullName %>	User / Owner
<%# oCallDetails.PriorityID %>		Priority
<%# oCallDetails.Key1Text %>		Key 1
<%# oCallDetails.Key2Text %>		Key 2
<%# oCallDetails.Key3Text %>		Key 3
<%# DueDate %>				Due Date
<%# EstSolDate %>			Estimated Solution Date

<%# oCallDetails.CompanyName %>		Primary Requestor Company Name
<%# oCallDetails.FirstName %>		Primary Requestor First Name
<%# oCallDetails.LastName %>		Primary Requestor Last Name
<%# oCallDetails.Email %>		Primary Requestor Email
<%# oCallDetails.Phone %>		Primary Requestor Phone
<%# oCallDetails.Division %>		Primary Requestor Division
<%# oCallDetails.Department %>		Primary Requestor Department
<%# oCallDetails.Location %>		Primary Requestor Location
<%# oCallDetails.Computer %>		Primary Requestor Computer
<%# oCallDetails.Username %>		Primary Requestor Username

<%# oCallDetails.ReqCompanyName %>	Secondary Requestor Company Name
<%# oCallDetails.ReqFirstName %>	Secondary Requestor First Name
<%# oCallDetails.ReqLastName %>		Secondary Requestor Last Name
<%# oCallDetails.ReqEmail %>		Secondary Requestor Email
<%# oCallDetails.ReqPhone %>		Secondary Requestor Phone
<%# oCallDetails.ReqDivision %>		Secondary Requestor Division
<%# oCallDetails.ReqDepartment %>	Secondary Requestor Department	
<%# oCallDetails.ReqLocation %>		Secondary Requestor Location
<%# oCallDetails.ReqComputer %>		Secondary Requestor Computer
<%# oCallDetails.ReqUsername %>		Secondary Requestor Username