versaSRS was initially deployed within a Shared Service Centre to manage employee enquiries and improve service levels. The customer had a charter of requirements with regards to enquiry classification, standardisation, prioritisation and workflow management. These could not be managed within their ERP.
Within a few years the solution was integrated with a telephony system, processed all new internal HR work requests, as well as their associated tasks. It provided VPs with a suite of reports previously unavailable to them. Staff workloads were streamlined via the application of SLA timeframes and case templates to improve delivery and productivity.
Today, the solution delivers a standardised workspace to HR hubs around the globe. Employees now have service access 24x7, and the platform delivers clear business-defined HR processes to facilitate the administration of critical tasks for employees that fall outside core ERP capabilities.
"Quick Link" Employee requests are used to create cases when they are initiated via a customer walk-in or telephone call. A template is used to pre-populate the content of the enquiry.
The Admin Hub can prioritise cases within the business for processes such as Payroll Escalation, creating a Letter of Offer or Employee On-boarding.
HR Central Admin can engage HR Admin Hubs via internally raised cases. The business have visibility across assets for extended reporting capabilities.