versaSRS
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Comprehensive Software For Support, Requests & Sales

versaSRS is browser-delivered feature-rich and flexible
Professional Services Automation software (PSA).

Whether you are managing customers, business processes,
assets, or leads & prospects, versaSRS is designed to
support & help your business grow & run more efficiently.


Feature-Rich & Cloud-Delivered Since Day One

versaSRS provides your business with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track. The software contains the following comprehensive modules & features:

Three New Products 3 Unique Products
versaSRS Help Desk, Service Desk & ITSM/ITIL.

  Problem Management Problem Management
ITIL Problem Management module.


Change Management Change Management
ITIL Change Management module.
  Calendar View Asset Discovery
Available as agent, or agent-less options.

Looking for a Genuine Enterprise Level Service Management Solution?

  • Processing 65,000 cases on average per month
  • Servicing over 100,000 employees & customers globally
  • Transactions in excess of 1,000,000 per month
  • Reducing average case resolution to 2 Days
  • Saving valuable Time and Money

... and achieving this for ONE versaSRS customer 24/7 for the last 10 years.

Outstanding Process Improvements & An Instant Return On Investment

Why do businesses choose versaSRS?   Where to now?

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The versaSRS Suite of Products: Customer Service Software Built to Suit Your Business

versaSRS Help Desk
versaSRS Service Desk
versaSRS ITSM/ITIL

Quick & Easy Ticket Creation with versaSRS Help Desk

versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.


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IT Service Management with versaSRS Service Desk

versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 20 Queues are included and all relevant modules.


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Full ITIL Framework with versaSRS ITSM

For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.


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versaSRS Success Stories




               

With over 6000 registered implementations worldwide, versaSRS has a diverse user
   base covering small to enterprise organisations in both the public and private sectors:


                    

Keep Up To Date


March 2013
See us at the itSMF SA Chapter in March.

Contact us if you would like to catch up


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