The Total Software Solution for Customer Service

versaSRS is a browser-delivered feature-rich and flexible
customer support solution that enables businesses to quickly
and effectively manage and improve the quality of their interactions
with employees, end users and customers raising
service requests, issues, incidents or trouble tickets.

versaSRS Version 5.0 Out Now

v5.0 provides your business with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track. It contains the following comprehensive new modules & features:

	3 Unique Products versaSRS Help Desk, Service Desk & ITSM/ITIL.			Problem Management ITIL Problem Management module.
	Change Management ITIL Change Management module.			Asset Discovery Available as agent, or agent-less options.

Key Features

	Email Enabled Automatically turn emails into cases and replies with a ticket number for future reference. learn more			Template Responses Use a template library of common responses to provide quick turnaround. learn more
	Built-In CRM Comes with built-in Customer Relationship Management module. learn more			Calendar View See tickets in calendar view with case details a mouse hover away. learn more

Outstanding Process Improvements

Why our customers love versaSRS		Where to go now?
Faster processing of customer enquiries Feature rich at an affordable price Increased visibility across business Clear accountability among staff Significant increases in staff productivity Powerful, yet easy to install and integrate	Increased visibility of all issues raised Faster incident/issue resolution Improved quality of service Self service portal Access to a Knowledge Base Eliminate end user frustration	Find out which edition is right for you. Learn more about versaSRS Features & Benefits. Take our online demo or request an evaluation kit Download our fully functional free trial. Request a quote.

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The versaSRS Suite of Products: Customer Service Software Built to Suit Your Business

Quick & Easy Ticket Creation with versaSRS Help Desk

versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.

IT Service Management with versaSRS Service Desk

versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 20 Queues are included and all relevant modules.

Faster processing of customer enquiries
Feature rich at an affordable price

Faster incident/issue resolution
Improved quality of service

Full ITIL Framework with versaSRS ITSM

For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.

versaSRS Success Stories

eWorks - Education

"VersaSRS is very easy and straightforward to implement."

Eric Kuncoro, Web Technology Consultant

read the complete case study

Cord International - Procurement

"We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers ..."

Dan Wilson, Director

read the complete case study

IVR Technologies - Communications

"versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis."

Randall O. Walrond, President

read the complete case study

versaSRS - Help Desk | Service Desk | ITSM

Regency Media - Manufacturing

"The product installed in minutes and was configured not long after. The product ticks all the boxes and is simple to use."

Dominic Borg, Service Delivery Manager

read the complete case study

Emmanuel College - Education

"versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."

David Mitchell, Systems Manager

read the complete case study

With over 6000 registered implementations worldwide, versaSRS has a diverse user
base covering small to enterprise organisations in both the public and private sectors:

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