Comprehensive Software For Support, Requests & Sales

versaSRS is browser-delivered feature-rich and flexible
Professional Services Automation software (PSA).

Whether you are managing customers, business processes,
assets, or leads & prospects, versaSRS is designed to
support & help your business grow & run more efficiently.

Feature-Rich & Cloud-Delivered Since Day One

versaSRS provides your business with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track. The software contains the following comprehensive modules & features:

	3 Unique Products versaSRS Help Desk, Service Desk & ITSM/ITIL.			Problem Management ITIL Problem Management module.
	Change Management ITIL Change Management module.			Asset Discovery Available as agent, or agent-less options.

Looking for a Genuine Enterprise Level Service Management Solution?

Processing 65,000 cases on average per month
Servicing over 100,000 employees & customers globally
Transactions in excess of 1,000,000 per month
Reducing average case resolution to 2 Days
Saving valuable Time and Money

... and achieving this for ONE versaSRS customer 24/7 for the last 10 years.

Outstanding Process Improvements & An Instant Return On Investment

Why do businesses choose versaSRS?	Where to now?
Feature rich at an affordable price Faster case resolution & improved customer satisfaction Increased visibility across business Clear staff accountability Increased business productivity	Learn more about versaSRS Features & Benefits Find out which edition is right for you Take our instant online demo Request a quote

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The versaSRS Suite of Products: Customer Service Software Built to Suit Your Business

Quick & Easy Ticket Creation with versaSRS Help Desk

versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules as defined in the modules matrix. 5 Queues are included.

IT Service Management with versaSRS Service Desk

versaSRS Service Desk delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning (250 nodes included). 20 Queues are included and all relevant modules.

Faster processing of customer enquiries
Feature rich at an affordable price

Faster incident/issue resolution
Improved quality of service

Full ITIL Framework with versaSRS ITSM

For companies requiring the full ITIL framework, versaSRS ITSM is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning (unlimited nodes included) and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.

versaSRS Success Stories

eWorks - Education

"VersaSRS is very easy and straightforward to implement."

Eric Kuncoro, Web Technology Consultant

read the complete case study

Cord International - Procurement

"We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers ..."

Dan Wilson, Director

read the complete case study

IVR Technologies - Communications

"versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis."

Randall O. Walrond, President

read the complete case study

versaSRS - Help Desk | Service Desk | ITSM

Regency Media - Manufacturing

"The product installed in minutes and was configured not long after. The product ticks all the boxes and is simple to use."

Dominic Borg, Service Delivery Manager

read the complete case study

Emmanuel College - Education

"versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."

David Mitchell, Systems Manager

read the complete case study

With over 6000 registered implementations worldwide, versaSRS has a diverse user
base covering small to enterprise organisations in both the public and private sectors:

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