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Description
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versaSRSMobile / Microsoft Outlook Plugin
Giving your staff the power of mobility, versaSRSMobile allows versaSRS HelpDesk calls/jobs to be taken anywhere on a Pocket PC - no longer tying them to their desk.
Operators can use versaSRSMobile as a plugin to Microsoft Outlook, providing staff with the ability to view all versaSRS HelpDesk related calls/jobs directly through their Outlook folders. This means that Support Staff can monitor calls or jobs in versaSRS HelpDesk without having to be in the main versaSRS HelpDesk application.
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versaCAT - versaSRS Client Access Tool (Self Service)
versaCAT allows your clients to view their current support requests, update existing ones and log new requests via a Web-browser based portal.
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versaSRS HelpDesk - Microsoft Windows
7/Vista Gadget
This gadget allows you to monitor the health of the versaSRS Windows services. |
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versaKB version 2.0.0 (28-AUG-2008)
versaKB is a separate stand alone plugin for allowing versaSRS authored Knowledge Base articles to be published to your Intranet / Internet.
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versaSRS HelpDesk - Service Monitor v.3.0 (Released 15th February 2010)
The versaSRS HelpDesk Service Monitor allows you to monitor the health of the versaSRS Windows Services. Should a versaSRS HelpDesk service fail, the monitoring service will send an email alert to a nominated SMTP account, as well as attempt to automatically restart the Service.
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versaSRS HelpDesk - Cleanup
versaSRS-Cleanup is a simple command line utility that can be used to delete temporary files generated by the versaSRS Windows services.
This tool can be scheduled to run and configured to delete temporary files that are older than a user defined number of days.
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Multiple Tickets Creator
This stand-alone desktop application can be used to import existing Tickets/Issues/Calls/Cases from another system into versaSRS HelpDesk. Very handy for bulk loading of data to create new records. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1).
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Bulk Template Update Tool
The versaSRS HelpDesk BULK TEMPLATE UPDATE TOOL is a Powerful Solution to quickly and effectively;
- Perform Bulk Call Status Changes
- Send Bulk Email Correspondence
- Apply Bulk Billing Information
- Record Bulk Call Based Time
- Update virtually anything in a Call that can be driven by a Call Update Template.
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Assets Import Tool (PDF Manual included in package)
This stand-alone desktop application can be used to import Assets into the Assets Table of the versaSRS HelpDesk Database. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1).
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versaContax Import Tool v1.2.0 (Released 24th
July 2010)
This stand-alone desktop application can be used to import contacts
/ users / organizations sourced from Active Directory and Microsoft Excel, into
versaSRS HelpDesk Database version 4.0.0 (or above) which is using integrated
versaCRM module.
ReadMe.txt included in package
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Extended Call Logging Via Email/Web Forms Using XML
Take advantage of Extended and Advanced Call Logging via Email/Web Forms using XML Tagging.
versaSRS HelpDesk provides a very powerful mechanism to uniquely define all the properties of a Call when logged via email. This is achieved via an XML style document defined as part of the email body. The XML style document can be used to describe how the Call should explicitly be logged within the system and can completely define all required elements of a call.
This solution allows businesses the ability to create their own Custom Intranet/Internet Web Forms or utilise existing business applications, which can be used by System Operators or End Customers alike, to log and generate a call into versaSRS, without having to expose or effectively use the main versaSRS HelpDesk Application Interface.
This allows you business the power and flexibility to create and customize your own System Operator and End Customer Portals, and still leverage off of the underlying power and processes of versaSRS HelpDesk.
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Microsoft® Exchange Server Global Address List (GAL) to Database Import Tool
VersaDev recommends GALtoDB (supplied by Essential Methods) for importing your MS Exchange GAL into the versaSRS HelpDesk Database.
After creation of the GALtoDB Table in the versaSRS HelpDesk Database, for successful import of this data into the versaSRS HelpDesk Contacts Table, the below Stored Procedure needs to be executed against the versaSRS HelpDesk Database.
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Push GALtoDB Table Data to versaSRS Contacts Table
This Stored Procedure will Map the data from the Database Table created by GALtoDB into the necessary versaSRS Contacts Table. Instructions are included in the file.
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