• versaSRS HelpDesk - Corporate Property
• versaSRS HelpDesk - IT Department
• IT Assets System – with Microsoft SMS Integration
• Business Planning & Risk Management
• Project Proposal System
• Personal Development Planning
• versaCRM (Lord Mayor’s Contacts System)
• Integrated Council Reporting System
• versaERS (Employee Rostering System)

 versaSRS HelpDesk - Corporate Property 

"versaSRS HelpDesk has greatly improved the entire business process for service requests from start to completion .. And we have only touched on the surface of what the software is really capable of."

Jannis Seccafien, Customer Service Officer Property
Corporate Property, Adelaide City Council

Corporate Property handles maintenance issues of Adelaide City Council’s assets. There are over 300 assets that include buildings and parklands, as well as leasing of properties. We currently serve approximately 600 staff and there are hundreds of requests handled by versaSRS HelpDesk at any given moment.

 IT Assets System - Incorporating Microsoft SMS 

Adelaide City Council commissioned VersaDev to develop a comprehensive Assets Module for their existing implementation of versaSRS HelpDesk. This system has been designed to browse ACC’s existing data stored in Microsoft SMS allowing for comprehensive reporting on assets throughout the organisation, with the ability to leverage information relating to assets on a more day-to-day level.

As well as this, VersaDev have provided the ability to log Microsoft SMS ‘exceptions’ directly into the versaSRS HelpDesk System. This allows ACC to capture when certain assets have changed based on specific rules, e.g. RAM from laptop has been removed, DVD drive has been swapped with CD-ROM drive, software license exceeded, etc. The IT Assets module then automatically logs an appropriate call to the Help Desk for actioning.

ACC were extremely pleased to be able to combine their existing information already in Microsoft SMS with the provision of richer management and handling of assets through the new module, together with the ability to manage Non-MS SMS based assets.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
MS SMS

Business Planning & Risk Management Software 

Adelaide City Council use BPRM throughout the enterprise to manage all Business Planning activities for the City of Adelaide. versaBPRM is a best practice model that integrates business planning with prudent risk management practices across councils, organizations, departments or businesses. It is a comprehensive, integrated system which assists managers in managing their Business Plans, Outcomes and associated Risks.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services

Project Proposal System 

Adelaide City Council use PPS throughout the enterprise to manage all Project Proposals for the City of Adelaide. The PPS is an intranet-based application used to facilitate the collection and evaluation of proposals for funding capital works, programs and operating projects programs. The system allows managers to test budget scenarios comprised of various project proposals.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services

Personal Development Planning 

Adelaide City Council Mangers use PDP to work with staff to develop their Personal Development Plan, track achievements and target areas for improvement together with associated competencies. Strict security allows for viewing and ‘signing off’ online for staff, supervisors and managers.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services
MS Exchange 2000

Lord Mayor's Contacts System - versaCRM 

versaCRM, an independent VersaDev solution in its own right, was tailored for Adelaide City Council to assist them in managing their internal and external contacts, organization information and council functions & events relevant to the needs of the Lotd Mayor’s Department. ACC’s implementation of versaCRM was enhanced to allow for group invitation management for council-related functions and events. This ability allows ACC to mine corporate contact and organization data based on unique, cross-referenced, or contact role responsibilities and build required lists for the purpose of creating invitations.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services

Integrated Council Reporting System 

Background
Adelaide City Council (ACC) holds meetings of Council and key Committees on a fortnightly basis, with the Development Assessment Panel (DAP) meeting held in alternate weeks.

In preparation for these meetings, briefings are held and reports are developed for inclusion in the agendas. The outcomes of these meetings may result in further actions being required.

These reporting requirements and associated outcomes or actions are currently stored in multiple disparate Office documents and databases that have evolved over time. Reporting on and communicating the status of this information is ad-hoc, inefficient and often time consuming.

Solution
An independent VersaDev solution in its own right, this project was tailored for Adelaide City Council to provide an integrated web delivered system for the recording, notification, sign-off and workflow managed and communication and reporting for key needs in the areas of:

• Briefings to be presented to Council, Committees and DAP;
• Reports required for Council, Committees and DAP;
• Ad-hoc Council / Committee Items;
• Decisions made (resolutions) out of Council / Committee and any associated reports requested;
• Questions On Notice and Without Notice from meetings; and
• Motions On Notice and Without Notice from meetings.
• Electronic notification and authorisation process for Council / Committee reports review.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
MS SQL Reporting Services
Active Directory
Web Services

Employee Rostering System 

Background
The City Services division of Adelaide City Council incorporates a number of business units in the areas of Libraries, Customer Centres, Parking, Collection Management and Aquatic Centres.

These business units maintain rosters for at least a portion of their staff, using various methods such as Excel spreadsheets, Access databases and/or manual systems.

Solution
VersaDev developed a web delivered system providing a generic rostering system which is calendar driven, and takes into account various business rules, leave provisions and staff availability when determining each roster.

The benefits of this solution are:

• Reduced demands placed on staff who manage rosters by eliminating the need to manually apply business rules and consider staff availability when generating the rosters
• Increase the accuracy and reliability of rosters, thus reducing the need to rework the rosters as errors are identified or changes are requested;
• Enable easy access to and reporting of individual and group rosters through a centralized system
• Provide a more effective management tool, enabling staff to better manage their own rostering requirements.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS SQL Reporting Services
Web Services