versaSRS HelpDesk Case Study - BHPBilliton

Offices Where
Solution Used
Adelaide, South Australia, Australia;
Melbourne, Victoria, Australia;
Houston, Texas, USA
Download Download Case Study as PDF
URL www.bhpbilliton.com
Industry Resources
About the Organization BHP Billiton is the world’s largest diversified resources company. Having more than 100 operations in approximately 20 countries, BHP Billiton occupies industry leader or near industry leader positions in major commodity businesses, including aluminium, energy coal and metallurgical coal, copper, ferro-alloys, iron ore and titanium minerals, and have substantial interests in oil, gas, liquefied natural gas, nickel, diamonds and silver.
Key VersaDev
Solutions Developed
  • versaSRS Help Desk
  • Action Management Module
  • AP AutoInvoice
  • Time Writing & Billing System
  • versaRECMAN
    (Accounting to Reporting Reconciliation Management Tool)

versaSRS HelpDesk

Based on the Microsoft .NET Framework and delivered through the web browser, versaSRS HelpDesk provides BHP Billiton with a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. As a result versaSRS HelpDesk has been adopted by BHP Billiton as the product of choice for managing their service requests, as well as being used extensively by other departments such as HR & Payroll to effectively manage required actions and requests internally throughout the organisation.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

Action Management Module 

Background
VersaDev was commissioned by BHP Billiton to develop a custom specific module for versaSRS HelpDesk which enables employees to assign a ‘Required Action’ to manage risks and assessments. These actions were previously handled in spreadsheet and hard copy format where extensive man hours were required to distribute action requests via email, collect and collate information and update the records.

Solution
All responses to actions are now handled by a custom designed email form which, when returned into versaSRS HelpDesk, are automatically appended into the original record with full audit log recording and appropriate workflow processes managed. As a result of VersaDev’s implementation of the Action Management Module, all processes have been streamlined and automated, with the added benefit of freeing up personnel time.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

AP AutoInvoice 

Background
VersaDev was commissioned by BHP Billiton to develop a custom solution that enabled them to automate the handling of incoming invoices with output to a specific file format for storage.

Prior to this solution BHP Billiton received invoices as either faxes or emails with attachments. These faxed or emailed invoices were then manually printed, scanned and saved to an appropriate folder in the BHP Billiton document scanning system.


Solution
VersaDev delivered a solution which completely automates this process, and removed all manual steps. The AP AutoInvoice system now seamlessly logs into Exchange-based mailboxes and processes the email, converts any attachments to a TIFF image, then moves these TIFF files across the network to a scanning folder. These files, in turn, are automatically picked up by their existing document scanning management system.

The system also caters for custom tags within subject fields of emails, which can be used to route the generated TIFF output to the relevant document scanning folders as required.

Technologies Used
MS .Net Framework 1.1
MS Exchange 2000
MS .Net Windows Services
Software Integration - Neevia Document Converter

Time Writing & Billing System 

Background
BHP Billiton Shared Services Centre Adelaide (SSCA) approached VersaDev to provide a new system for use by BHP Billiton legal personnel worldwide. This system enables lawyers and legal advisors to allocate time spent against specific clients – this then produces appropriate bills and invoices for charging purposes. (The requirement of accurate billing and invoicing as a result of time-based charging was of key importance, with the result that the developed solution needed to be comprehensive in managing this process).


Solution
Based on the Microsoft .NET Framework and delivered through the web browser, the TWBS has enabled BHP Billiton personnel to access the system worldwide, use the system in real time and effectively manage their time and charging processes effectively.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
MS SQL Reporting Services

versaRECMAN - Accounting to Reporting Reconciliation Management Tool 

Background
BHPBilliton Shared Services Centre Adelaide (SSCA) works through a reconciliation process each month across Payroll, Accounts Payable and Accounting to Reporting teams. The process included multiple levels of manual handling using thousands of excel spreadsheets and an Access database.

The current application consists of several components:

  • Download file from Financial Systems
  • Reconciliations prepared in Spreadsheets
  • Reconciliation results entered into Access Database
  • Reports run from Access Database

Solution
The business critical nature and deliverable timing of this project, with implications for business process improvements and the need for access for independent auditing, required a solution which was flexible, easily manageable yet needing to be delivered rapidly.

Based on the Microsoft .NET Framework and delivered through the web browser, the system enables BHP Billiton personnel the ability to use a solution which is live, eliminate labour intensive manual processing, utilise user security based workflow and sign-off and report effectively on outcomes.

Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

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