Offices Where
Solution Used
|
Adelaide, South Australia, Australia;
Melbourne, Victoria, Australia; Houston, Texas, USA
|
|
Download |
Download Case Study as PDF |
|
URL
|
www.bhpbilliton.com
|
|
Industry
|
Resources
|
|
About the Organization
|
BHP Billiton is the world’s largest diversified resources company. Having more than 100 operations
in approximately 20 countries, BHP Billiton occupies industry leader or near industry leader positions
in major commodity businesses, including aluminium, energy coal and metallurgical coal, copper, ferro-alloys,
iron ore and titanium minerals, and have substantial interests in oil, gas, liquefied natural gas, nickel,
diamonds and silver.
|
Key VersaDev Solutions
Developed
|
-
versaSRS Help Desk
-
Action Management Module
-
AP AutoInvoice
-
Time Writing & Billing System
-
versaRECMAN
(Accounting to Reporting Reconciliation Management Tool)
|
|
versaSRS HelpDesk
|
|
Based on the Microsoft .NET Framework and delivered through the web browser,
versaSRS HelpDesk provides BHP Billiton with a flexible and scalable solution for
managing help desk and service request processes and providing cost effective
solutions to end users and customers. As a result versaSRS HelpDesk has been adopted by
BHP Billiton as the product of choice for managing their service requests, as
well as being used extensively by other departments such as HR & Payroll to
effectively manage required actions and requests internally throughout the
organisation.
Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
|
|
Action Management Module
|
|
Background
VersaDev was commissioned by BHP Billiton to develop a custom specific module
for versaSRS HelpDesk which enables employees to assign a ‘Required Action’ to manage
risks and assessments. These actions were previously handled in spreadsheet and
hard copy format where extensive man hours were required to distribute action
requests via email, collect and collate information and update the records.
|
|
Solution
All responses to actions are now handled by a custom designed email form which,
when returned into versaSRS HelpDesk, are automatically appended into the original
record with full audit log recording and appropriate workflow processes
managed. As a result of VersaDev’s implementation of the Action Management
Module, all processes have been streamlined and automated, with the added
benefit of freeing up personnel time.
Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
|
|
AP AutoInvoice
|
|
Background
VersaDev was commissioned by BHP Billiton to develop a custom solution that
enabled them to automate the handling of incoming invoices with output to a
specific file format for storage.
Prior to this solution BHP Billiton received invoices as either faxes or emails
with attachments. These faxed or emailed invoices were then manually printed,
scanned and saved to an appropriate folder in the BHP Billiton document
scanning system.
|
|
Solution
VersaDev delivered a solution which completely automates this process, and
removed all manual steps. The AP AutoInvoice system now seamlessly logs into
Exchange-based mailboxes and processes the email, converts any attachments to
a TIFF image, then moves these TIFF files across the network to a scanning folder.
These files, in turn, are automatically picked up by their existing document
scanning management system.
The system also caters for custom tags within subject fields of emails, which
can be used to route the generated TIFF output to the relevant document
scanning folders as required.
Technologies Used
MS .Net Framework 1.1
MS Exchange 2000
MS .Net Windows Services
Software Integration - Neevia Document Converter
|
|
Time Writing & Billing System
|
|
Background
BHP Billiton Shared Services Centre Adelaide (SSCA) approached VersaDev to
provide a new system for use by BHP Billiton legal personnel worldwide. This
system enables lawyers and legal advisors to allocate time spent against
specific clients – this then produces appropriate bills and invoices for
charging purposes. (The requirement of accurate billing and invoicing as a
result of time-based charging was of key importance, with the result that the
developed solution needed to be comprehensive in managing this process).
|
|
Solution
Based on the Microsoft .NET Framework and delivered through the web browser,
the TWBS has enabled BHP Billiton personnel to access the system worldwide, use
the system in real time and effectively manage their time and charging
processes effectively.
Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
MS SQL Reporting Services
|
|
versaRECMAN -
Accounting to Reporting Reconciliation Management Tool
|
|
Background
BHPBilliton Shared Services Centre Adelaide (SSCA) works through a
reconciliation process each month across Payroll, Accounts Payable and
Accounting to Reporting teams. The process included multiple levels of manual
handling using thousands of excel spreadsheets and an Access database.
The current application consists of several components:
-
Download file from Financial Systems
-
Reconciliations prepared in Spreadsheets
-
Reconciliation results entered into Access Database
-
Reports run from Access Database
|
|
Solution
The business critical nature and deliverable timing of this project, with
implications for business process improvements and the need for access for
independent auditing, required a solution which was flexible, easily manageable
yet needing to be delivered rapidly.
Based on the Microsoft .NET Framework and delivered through the web browser,
the system enables BHP Billiton personnel the ability to use a solution which
is live, eliminate labour intensive manual processing, utilise user security
based workflow and sign-off and report effectively on outcomes.
Technologies Used
MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
|
Top of page
|
|
|