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All activity against a ticket is comprehensively logged in chronological order, yet sort-able based on type.
All actions against a ticket are comprehensively audit-logged and tracked. The audit logs are visible and accessible against every ticket and are ordered chronologically, as well as sort-able based on type. Additional functions by way of right-clicking on the audit logs, such as email based reply and forward features, as well as the ability to colour flag entries, extends the ability for staff to interact with the ticket information.
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