Latest News
April 2013
Microsoft Partner Competency
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December 2012
versaSRS Roadmap & Technology Partners
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November 2012
Welcome New UK Partner Westwood Associates
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June 2012
VersaDev to sponsor itSMF's - LEADit 2012
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May 2012
Australian Entrepreneur of the Year Nomination
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Customer Spotlight
  VersaSRS
is very easy and straightforward to implement. We host our own VersaSRS, also have great support from VersaDev."
Eric Kuncoro,
Web Technology Consultant, eWorks
read the complete case study |
We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers "
Dan Wilson
Director, Cord International
read the complete case study |
versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis."
Randall O. Walrond, President
IVR Technologies
read the complete case study |
The product installed in minutes and was configured not long after."
Dominic Borg
Service Delivery Manager
Regency Media
read the complete case study |
versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."
David Mitchell
Systems Manager
Emmanuel College
read the complete case study |
versaSRS has greatly improved the entire process for service requests .. And we have only touched on the surface of what the software is really capable of."
Jannis Seccafien, Customer Service Officer Property, Adelaide City Council
read the complete case study |
In the case of our largest contract we were able to provide more than the Service Level Agreements."
Michael Blake
Service Manager
Australian Satellite Communications
read the complete case study |
Help Desk & Service Request Software - Our Customers
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Company:
Unitek Company
Location: Brunei Darussalam
Industry
Sectors: IT Service Provider
Web: http://www.unitek.com.bn
UNITEK was established in 1990 with the main purpose of marketing personal computers, peripherals and related products to the Brunei market. With the assembly of its own clone PC as its core business, marketed under the brand name 'UNITEK', the Company became well known in Brunei for its service, support and commitment to try its best in the Brunei IT market. The Company has grown over the years: from a clone PC seller, it has become an authorized distributor for HP Compaq computers, Acer and Sokkia. Furthermore, UNITEK has been certified by HP Compaq as an Authorized Service Provider (ASP) in Brunei. UNITEK recognizes the need to give priority towards developing the knowledge, skills and expertise of its employees in order to provide its customers with an added -value service. At present, the Company recruits more than 25 staff who receive continuous training with view to keep up with the rapid changes in IT.