Help Desk & Service Request Software - Our Customers

Serco is a FTSE 100 international service company which combines commercial know-how with a deep public service ethos.

We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco has grown to become one of the world's leading service and outsourcing companies by working in partnership with its customers and staff to manage change smoothly and positively - and pursue continuous improvement relentlessly. We think innovatively to help governments improve services across many areas of public life, from justice to healthcare, education to defence.

We combine a deep public service ethos with the commercial know-how that gives us the ability to deliver.

We combine a breadth of expertise across different markets with a profound depth of knowledge about each one.

Our work ranges from the management of programmes and entire services to the outsourcing of operations and even the creation of entirely new businesses.

By managing change, introducing new technology, providing financial, consulting and management support facilities, projects and IT systems, through to the creation of entirely new businesses we are responsible for delivering a very broad range of essential services for governments, companies and people.

We run world-class scientific establishments, provide critical traffic management systems, operate railways, protect borders, detain offenders, help patients get well, support the armed forces, run major administration process and maintain facilities. This includes the financing, design and build of new facilities, including hospitals and transport systems, as well as their day-to-day operation.