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Email Enabled
versaSRS automatically turns customer emails into tickets and replies with a
ticket number for future reference.
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Template Responses
Draw from a Template Library of common responses and answers to provide quick handling and turnaround.
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Extended One-Click Ticket Creation
Create cases with one click to apply templates with worksheets, assets, forms and tasks.
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Calendar View
View Ticket in a classic Calendar View with
details and info a mouse hover away.
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SLA Routing Rules
Create rules to route inbound email to a specific area and set specific properties.
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Customization
Flexible architecture and design allows for greater customization.
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Custom Fields
Add your own business specific data fields.
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Tasks (To-Do Items)
Easily create Tasks or To-Do Items against Tickets.
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Scheduled Cases
Scheduled automated case creation from templates with tasks and escalations.
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Knowledge Base
KB Articles can be easily accessed by support staff and customers quickly to find answers to common problems.
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versaSRS Lite
Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).
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Worksheets Module *
Attach Excel spreadsheets to cases and insert case data into a spreadsheet.
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* Conditions Apply. Available Features and Modules are dependent on which
Edition of versaSRS is installed. To compare versaSRS Editions, please go here
Edition Comparison