If You Are Serious About Managing Your Business

Key Features

With the release of versaSRS v6, improving business efficiencies has never been as powerful. Your business will have access to new tools to increase productivity, drive process and improve workflow.

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Click on the links below to select from a category of comprehensive features:

Core Features

Email Enabled Email Enabled
versaSRS automatically turns customer emails into cases and replies with a case number for future reference.
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Template Responses Template Responses
Draw from a Template Library of common responses and answers to provide quick handling and turnaround.
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Quick & Easy Case Creation One-Click Case Creation
Create cases with one click to apply templates with worksheets, assets, forms and tasks.
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Calendar View  Calendar View
View Case in a classic Calendar View with details and info a mouse hover away.
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SLA Routing Rules  SLA Routing Rules
Create rules to route inbound email to a specific area and set specific properties.
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Adaptable & Flexible  Customization
Flexible architecture and design allows for greater customization.
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Customisable Tabs & Fields  Customisable Tabs & Fields
Entirely customisable form fields for Contacts & Organisations to record extra details.
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Tasks  Tasks
Easily create Tasks or To-Do Items against Cases.
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Scheduled Cases  Scheduled Cases
Scheduled automated case creation from templates with tasks and escalations.

Knowledge Base  Knowledge Base
KB Articles can be easily accessed by support staff and customers quickly to find answers to common problems.
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versaSRS Lite  versaSRS Lite
Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).

Worksheets Module  Worksheets Module
Attach Excel spreadsheets to cases and insert case data into a spreadsheet.

Edition Comparison Matrix