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A unique feature of versaSRS HelpDesk is the Task Module. This feature allows staff the ability to add 'Tasks' or 'To-Do Items' against a Ticket, with their own details, priority, due dates, assignee and even their own independent email correspondence.
Task assignees can work their Tasks/To-Do Items completely independently of the Ticket itself – great for contractors, external vendors or other staff not directly related to the HelpDesk or Service Desk.
System rules and settings help ensure completion of these Tasks in conjunction with the Ticket, ensuring that business processes are followed and accountabilities are met.
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