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Help Desk & Service Request Software: Reporting, Metrics & KPIs

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Reporting, Metrics and KPI's With a wealth of data at your fingertips, reporting and measuring, performance has never been easier.

versaSRS includes a Reporting Dashboard with included the most common needed reports – such as, activity, time-spent, logging info, closure info, etc - plus includes the ability to create your own reports as required. Alternatively, use SQL Reporting Services for corporate level reporting and presentation. Ask us for the database schema to enable you to author your own reports, enabling you to save costs and use your in-house resources.

As every business has different needs and requirements, this means that reports are often unique to the business too – versaSRS can cater for this due to its extensible database structure and reporting capability.

Don’t have report writing skills? No problem, simply tell us what you need and we can author the reports for you.


Benefits 

  • Calls that are closed are Date, Time and System Operator stamped for audit history recording and reporting.

  • Time Worked & Billing tracking recordable against each call, allowing for reporting and invoicing customers as required.

  • Effectively report on all outcomes of your Technicians as well as the operations as a whole.