versaSRS HelpDesk Features: Quick & Easy Ticket Creation

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Template Responses versaSRS HelpDesk provides your administrators & staff the ability to manually log a ticket quickly, easily & efficiently – & track it just as easily through its lifecycle.

 Every ticket has its current status and is marked in an easy way using colours. This way you can quickly identify tickets that are new, open, pending, stalled, re-opened or closed.

You can filter tickets by their status and view only tickets of a particular status.


Benefits 

  • Customers can easily log a call via email or by using the Client Access Portal.

  • Technicians are emailed when a new call has been added to the help desk, &/or when assigned to them.

  • Incoming calls via email, or manually logged calls, can be automatically assigned to a System Operator.

  • Technicians can quickly and easily attach Custom Created Forms to a call, to capture additional business related information.

  • Technicians can quickly and easily create Tasks/Work Orders against a call using pre-defined Templates.