Flexible architecture and design allows for greater customization. versaSRS HelpDesk, with its flexible architecture and design, can be configured easily to suit all needs. As all of VersaDev's applications are built upon a strong, yet modular foundation. This simple structure allows for the easy integration of add-on modules which add new functionality to the core application.

Benefits 

• Define your own Title to be displayed in the Internet Explorer Title Bar.
  
  
• Ability to Manage many of the System Tables, directly through the Application.
  
  
• Define either Encrypted or Decrypted Storage of User Passwords.
  
  
• Ability to Enable/Disable SMTP Based Faxing*
  
  
• Define the number of maximum results returned to System Users for Call, Asset and Contact Searches.
  
  
• Display of Visual Alerts - define whether to be displayed as % or minutes.
  
  
• Define the System Screen Refresh Rate.
  
  
• Define System Date Format to be used.
  
  
• Control the number of default calls listed per page.
  
  
• Control whether the application is to run in Full-screen or non-Full-screen mode.
  
  
• When logging a new call - Define which Screen Tab is set as focus for users - Call Details or Client Details.
  
  
• Set the default contents of the System's Preview Pane on application launch.
  
  
• Set the default visibility (on or off) of the System's Reading Pane on application launch. Visibility between user sessions is saved.
  
  
• Set the Default Signature type in the Call Update Window - either Operator, Queue or None.
  
  
• Set the Default Update Type in the Call Update Window - either Comments, Respond to Requestor, Resolve & Close or Send Email.
  
  
• Define whether by Default the System emails the Requestor when call is updated to 'Resolve and Close'.
  
  
• Govern which Requestor(s) will receive email correspondence - Primary, Secondary or Both.
  
  
• Govern whether the Queue navigation bar is expanded by default.
  
  
• Govern whether the system should display the number of Current Calls assigned to each user within the Queue navigation bar.
  
  
• Govern whether system users can manually enter/edit Requestor Details or forced to pick details via the Contacts Module.
  
  
• Set the ability for an operator prompt requiring Billing details when a call is closed.
  
  
• Govern whether the System enforces call (Parent/Child) dependencies when closing a call.
  
  
• Govern whether the System should enforce the "Comments on Close" rule - When enabled, the operator must enter comments before being able to close a call.
  
  
• Control Priority Display - Number Only Shown (with Mouse Over Hover to expose Label) or Number and Label Shown.
  
  
• Govern whether the System displays an optional user prompt to add Comments when the Priority of Due Date of the Call is altered by a user.
  
  
• Default display of Custom Button Bar on System launch - Maximized/Minimized.
  
  
• Turn on/off additional Call Tools Icon in the Calls List.
  
  
• Ability to define Custom System Buttons, which are accessible through the main menu bar.
  
  
• Ability to define a VIP or Preferred Customer Tag against Client Details and display the Requestors name in the Call list in a defined colour.
  
  
• Ability to define your own corporate logo within Call History & Printer Friendly Views.
  
  
• Govern whether Tasks (Work Orders / Actions / Jobs) against Calls are automatically escalated.
  
  
• Govern whether all inbound email that is not associated with an existing call (ticket), should be assigned to the Default Queue.
  
  
• Ability to specify the number of retries when sending email (SMTP Retries).
  
  
• Ability to specify a BCC address, where all email sent by the System will also be sent to.
  
  
• Enable / Disable whether Calls are automatically escalated.
  
  
• Ability to specify an email address where error report emails can be sent by the versaSRS HelpDesk Windows Services if they go down or fail.
  
  
• Set whether the default mail format for all email sent by the System is to be HTML or Plain Text.
  
  
• Set whether the System should connect to a single POP3 Mailbox, or Multiple POP3 Mailboxes for inbound email processing.
  
  
• Govern whether by default an email notification is sent to the Owner (Assignee) of the Call, indicating that an Email Update has been received from the Requestor(s).
  
  
• Govern whether the Owner (Assignee) of the Call is automatically assigned as a Call Watcher.
  
  
• Govern how the body of an inbound email is processed by the versaSRSMailIn Windows Services - All body Parts, HTML Only, Text Only, etc.
  
  
• Govern the rate at which the versaSRS HelpDesk Windows Services update the System.
  
  
• Define whether an email Update to a Closed Call should Re-Open the call - Disabled / Enabled.
  
  
• Define whether the Due Date of a Call is automatically updated when an email update from the Requestor(s) is received.