Adelaide City Council

Industry Sectors: Councils, Local Government

"versaSRS has greatly improved the entire business process for service requests from start to completion .. And we have only touched on the surface of what the software is really capable of."

Jannis Seccafien, Customer Service Officer Property, Corporate Property, Adelaide City Council

Read the complete Adelaide City Council case study

Australian Satellite Communications

Industry Sectors: Communications

"In the case of our largest contract we were able to provide more than the Service Level Agreements. We are a long way ahead of a lot of the other contractors."

Michael Blake, Service Manager, Australian Satellite Communications

Read the complete Australian Satellite Communications case study

Avalon Property Group

Industry Sectors: Real Estate, Property Development, Architecture

What is the biggest impact versaSRS has made on your business?

"Major reduction in time dealing with support calls manually through a support email mailbox, providing a more professional service to our Avalon group of companies.."

Jacqui Kubank, Systems Accountant, Avalon Property Group

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BHP Billiton

Industry Sectors: Mining & Resources, Manufacturing

BHP Billiton's Shared Services Centre in Adelaide was previously using a Vantive Help Desk with an Oracle backend database. The challenge was integration with Active Directory, GSAP and the importing of legacy data. Due to our solution being built on Microsoft Enterprise platforms, our solution was highly scalable, reliable and robust. The solution also included a custom disaster recovery mechanism. Due to the solution being browser-based there was an immediate ROI as no desktop rollout was required.

versaSRS provides both the Human Resources & Financial Services departments within BHP Billiton with a flexible and scalable solution for managing service request processes and workflow globally.

Read the complete BHP Billiton case study

City of West Torrens

Industry Sectors: Councils, Local Government

"Now we are identifying issues clearly, be that with a user, or a piece of equipment or an application, we now have a better idea of what is going on. From a management perspective there is a clear and structured workflow as well as a managed workload."

Liz Bailey, IT Systems Analyst, City of West Torrens

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Clear Link Networks, Inc

Industry Sectors: Manufacturing

"You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!"

Sean Brown. Clear Link Networks, Inc.

Cord International

Industry Sectors: Procurement, Supplier, Construction, Oil & Gas

"We looked at the GotoAssist package as well as Syssaid's offering but neither had the feature list the VersaSRS offers ... Managing service delivery across multiple sites was a nightmare and VersaSRS enables this pretty much instantly."

Dan Wilson, Director, Cord International

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Emmanuel College

Industry Sectors: Education, Colleges

"versaSRS has made a considerable impact at the school, as expected, which is why the Business Manager has requested a second instance."

David Mitchell, Systems Manager, Emmanuel College

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eWorks

Industry Sectors: TAFE, Higher Education, Colleges, Universities, Education, Consultancy, Advisory, NFP

"VersaSRS is very easy and straightforward to implement. We host our own VersaSRS, also have great support from VersaDev."

Eric Kuncoro, Web Technology Consultant, eWorks

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Footlocker

Industry Sectors: Manufacturing

"The pre-sales support I received was excellent!"

Mike McPoyle. Lotus Notes Team, Footlocker

Indiana Institute of Technology

Industry Sectors: Manufacturing

"I'm very impressed with the flexibility of this product."

Jeff Leichty. Director of Information Technology, Indiana Institute of Technology

Istracom D.O.O.

Industry Sectors: Manufacturing

"I tried 17 different customer support SW and, according to screen shots and feature list, I've found this one is the best, with most comprehensive list of features."

Robert Zenzerovic. Istracom D.O.O.

IVR Technologies

Industry Sectors: Communications, Networks

"versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics (average time to resolve, agent performance, issues per product, issues by category, issues by customer) on a daily, weekly and monthly basis.

"IVR Technologies, Inc. is a leading software development company in the next generation VoIP telecom space. Our market success is a direct result of the high priority we place on customer satisfaction. In our continuing commitment to our customers we decided to implement a system to empower our customers to be able to log and track support issues at their convenience as well as be able to search our vast knowledgebase of help articles. After a lengthy process of evaluating hosted and unhosted help desk solutions we came across the VersaSRS platform. We were immediately impressed with VersaSRS' broad feature set, the wealth of information posted on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles.

"We have found the solution extremely easy to install, configure and customize but the most amazing aspect of the product is its rich and user friendly interface. In a world where the consumer has come to expect a trade off with web based systems between ubiquitous access and a rich user interface, the VersaSRS system clearly demonstrates that a web based application can be just as rich as any native application with the added benefit of being easily accessible for customers and support representatives while also being centrally managed."

Randall O. Walrond, President, IVR Technologies

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Leon County Clerk of Courts

Industry Sectors: Manufacturing

"I've downloaded VersaSRS, and I'm very impressed ... Thank you for getting back to me so quickly. It's nice to see a company that takes an interest in the opinions of potential customers."

William Kristoph. Systems Administrator, Leon County Clerk of Courts

Norwich University College of the Arts

Industry Sectors: Education, Universities, Colleges

Three Deciding Factors:

"Linking to Active Directory, a good method of recording assets, web interface."

Mark Humphrys, IT Services Manager, Norwich University College of the Arts

Read the complete Norwich University College of the Arts case study

Regency Media

Industry Sectors: Manufacturing

"The product installed in minutes and was configured not long after. We had some queries with the VersaDev support team and received a same day response in regards to making some minor customizations to suit our business. The product ticks all the boxes and is simple to use."

Dominic Borg, Service Delivery Manager, Regency Media

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TT

Industry Sectors: Manufacturing

"Firstly let me say that versaSRS quite simply rocks! It is one of the most user-friendly and feature-rich helpdesk systems I've come across that not only does what it does well, but also is a no-brainer to implement and use – especially compared to the over-bloated so-called big market player systems out there. Keep up the great work guys."

TT

Universe Computers

Industry Sectors: Manufacturing

"... thanks for the kind follow-up; we are very happy about the support and the response of your consultants. We believe that the support and service are key criteria when evaluating any system."

Tareq Nu'man. Systems Engineer, Universe Computers, Kuwait