versaCAT allows your clients to view their current support requests, update existing ones and log new requests via a Web-browser based portal.
Provide you clients with access to the versaSRS Knowledge Base and optionally restrict access to articles marked as available for public access.
Features
- Allows you to provide your employees, clients or customers with access to information and answers to their questions at their convenience.
- Absolutely Free - no software licenses required by your End Users or Customers.
- Provides 24 x 7 support to your clients.
- Minimize pressure on technicians.
- Eliminate daily, mundane technical issues and control costs by allowing customers and employees to effectively help themselves.
- Clients can log their own jobs, view the progress of their existing jobs and search the Knowledge Base.
- Reduce call volume.
- Increase staff productivity.
- A cheaper and faster alternative to e-mail or telephone.
- Download for Free here Click to Download >>
Hosting Requirements
- versaSRS - HelpDesk / Service Request / Incident Management System
- Microsoft Windows Server 2008 / 2003, Microsoft Windows 7 / Vista*
- Microsoft Internet Information Server (IIS) 6.0 / 7.0
- Microsoft .Net Framework 2.0 (free download from Microsoft)
- SQL Server 2008 / 2005 / 2000, SQL Express or the Microsoft SQL Server Desktop Engine (MSDE) 2000
- ASP.NET
* Microsoft Windows Vista is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000 or 2003.
Client Requirements
- Web browser: Microsoft Internet Explorer 6.0 and above
- Pop-Up Blocking Software Disabled or App Added to Allowable Site List
- Java Script enabled
- Cookies enabled
- Screen resolution 1024 x 768 (min)
versaCAT for versaSRS 4.1.0 (version 2.1.0 - released 24 June 2010)
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For Microsoft Windows Server 2008 / 2003 / Windows 7* / Vista* (2.14 MB File Size)
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click to view
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Installation and configuration instructions. (PDF)
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versaCAT 2.1.0 Patches
Please Note: You must apply ALL patches in order of release.
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Click to Download
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Patch No.: 001 (9 July 2010)
Ability to control the correspondence audit log entries displayed via the versaCAT Printer Friendly view.
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Click to Download
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Patch No.: 002 (2 September 2010)
Ability to set additional SMTP authentication settings.
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versaCAT for versaSRS 4.0 (version 2.0.0 - released 27 August 2008)
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For Microsoft Windows Server 2008 / 2003 / Windows 7* / Vista* (1.88 MB File Size)
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click to view
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readme.txt (installation and configuration instructions)
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click to view
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customizing_printer_friendly_view_readme.txt (customizing the printer friendly view of call data)
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* Microsoft Windows 7, Vista is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2003 or 2008.